Experienced IT Systems Engineer

Company Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the world is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

The Experienced IT Systems Engineer maintains and supports technical infrastructure components and performs analysis of business needs to recommend cost-effective technology solutions. Contributes to infrastructure architecture design and ensures adherence to quality and change control standards. Investigates and helps resolve system issues, participates in root cause analysis, and identifies areas for improvement in existing processes and documentation.

• Infrastructure Support & Maintenance:
  • Maintain and support infrastructure components to ensure system stability and performance.
  • Contribute to the design of infrastructure, network, and security architectures.
• Technical Analysis & Problem Solving:
  • Configure and debug systems to resolve technical issues. Troubleshoot issues across network, systems, and hardware platforms.
  • Perform root cause analysis and implement short-term fixes and long-term solutions. Use analytical tools to diagnose recurring system problems.
• System Design & Implementation:
  • Contribute to the design and deployment of infrastructure improvements.
  • Assist in building scalable, secure, and reliable systems based on business requirements.
• Technology Evaluation & Recommendations:
  • Analyze technical needs and propose infrastructure solutions to meet cost and performance goals.
  • Participate in evaluating and selecting tools or platforms for assigned initiatives.
• Process Improvement & Documentation:
  • Create and maintain documentation to support system administration and troubleshooting.
  • Identify opportunities for improving existing infrastructure support processes.
• Quality Assurance & Change Control:
  • Ensure compliance with quality and change control processes.
  • Participate in the review of proposed infrastructure changes for risk and impact.
• All other duties as assigned.

Experience/Qualifications

• Proficient in managing virtualized environments, network components, and system deployments across on-premises and cloud-based infrastructure, including server, storage (e.g. SAN/NAS), and networking technologies.
• Hands-on experience with cloud infrastructure (IaaS/PaaS), exposure to AWS and/or Azure preferred.
• Intermediate scripting and automation (e.g., PowerShell, Python, Bash).
• Understanding of security patching, backup systems, and monitoring tools.
• Ability to work independently and manage multiple tasks or tickets within enterprise infrastructure environments.