Onboarding Manager in Customer Success

Your mission

• Onboarding Management: You will take over contact with our new customers from your colleagues in sales management and ensure an optimal onboarding experience for our new customers with your structured, solution- and customer-oriented way of working. Thanks to you, our new customers become regular customers.
• Customer support: After you have successfully accompanied your customers through the onboarding process, you will support your colleagues in the ongoing support of our regular customers.
• Technical consulting: Together with your team, you develop frontend and backend solutions for our customers, e.g. by adapting our shop solutions to customer needs and showing different implementation options for products and services.
• Optimise: You are independently responsible for the customer onboarding process - from conception to implementation and ongoing support. You help build long-term customer relationships and identify optimisation potential along the entire process chain.

Your profile

• You have been aproject professional for 2 years when it comes to customer success in B2B business, have a degree in economics, completed vocational training in business or a comparable qualification and are familiar with customer relationship management.
• You actively contribute and independently advise our international customers on the customer-specific development and expansion of our shop and interface solutions at eye level - inGerman and English.
• You have a very good basic technical understanding, a feeling for the needs of your customers and always keep your eye on the goal - the satisfaction of your customers.
• You see yourself as an open and outgoing team player.

Why us?

• Revolution: With us you work on the disruption of an entire industry: With our unique products based on our own software platform, we build the incentive and loyalty programmes of the future
• Entrepreneurship: You will be given responsibility for a variety of tasks and act as your own entrepreneur
• Coaching: Coaching from our experienced team - you can expect ultra-fast development and a steep learning curve
• You will receive a monthly employee voucher and can use it to shop from over 6,000 high-quality branded articles
• You can reach us easily by public transport or park your car directly in our employee car park