Процессный аналитик (Менеджер по разработке и совершенствованию ИТ-процессов)

Ipotekabank OTP Group • Russian: C1 • Uzbek: B1 • English: B1 • 20 days ago
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In office (Tashkent)
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Ipotekabank OTP Group

Ipoteka bank OTP Group - biznes va xususiy mijozlar uchun ishonchli bank. Mamlakat bo‘ylab shaffof shartlar va qo‘llab-quvvatlash bilan mikroqarzlar, ipoteka, avtokreditlar va debet kartalari.
ipotekabank.uz • Tashkent • Urgench • Qarshi • Bukhara • Samarkand

Задачи:

  • Анализ текущих ИТ-процессов: сбор информации, выявление узких мест, предложение решений

  • Консультирование команд по best practices ITSM и процессного управления

  • Разработка и описание процессов: Incident, Change, Release, Problem и др.

  • Подготовка схем (BPMN/UML), RACI-матриц, регламентов, инструкций

  • Публикация и поддержание актуальности документации в Confluence

  • Формирование требований на автоматизацию процессов в Jira Service Management

  • Обучение сотрудников новым или изменённым процессам

  • Сбор метрик, формирование отчётности, участие в сервис-ревью

  • Инициирование и развитие непрерывного совершенствования ИТ-услуг

Что важно:

  • Уверенные навыки анализа и проектирования процессов

  • Опыт работы с BPMN/UML, RACI

  • Умение работать с процессными метриками и улучшениями

  • Опыт подготовки регламентов, инструкций, политик

  • Навыки интервьюирования и сбора требований

  • Отличные коммуникации и грамотная речь

  • Опыт от 2 лет в роли процессного аналитика, консультанта или архитектора процессов

  • Свободное владение английским, средний узбекский и английский языки.

Преимущества:

  • Знание ITSM-подходов, методологии ITIL (v3/v4)

  • Сертификация ITIL Foundation или выше

  • Опыт внедрения ИТ-процессов и автоматизации

  • Знание специфики банковского ИТ

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