Account Manager - CEX

BUSINESS DEVELOPMENT

• Responsible overall in maintaining the current existing relationship with current accounts and make the current accounts growing.
• Ensure to follow up and implement business development initiatives that have been implemented by N+1.
• Taking overall ownership and working extensively with others on proposal/pitching process, including design & pricing of research, solution for new clients. Final proposal will be revised by N+1.
• Transform cross selling done between departments from N+1 into a successful project set up.
• Having a full knowledge of Ipsos marketing materials/credentials and taking initiatives to promote among clients Ipsos marketing material. Up to date knowledge on Ipsos marketing material.

CLIENT RELATIONSHIP

• Taking overall ownership for managing current client accounts and maintain current good relationships.
• Responsible overall in developing existing client relationships.
• Taking overall ownership and works extensively with others on proposal/pitching process, including design & pricing of research, solution for existing clients.

PROJECT MANAGEMENT

• Taking overall responsibility for the successful management of research projects, ensuring projects are delivered; on-time; on- cost to the client’s satisfaction.
• For large scale projects to set up efficient customized processes to gain time and ensure costs savings (automation of reports…).
• Ensuring effective management of: Project teams; Job books / financials; Clients; Suppliers; Design, Research material approvals.
• Taking overall responsibility for cross-functional teams.
• Taking responsibility for ensuring quality standards are adhered to, and project briefings & review meetings are completed.
• Following processes set up by N+1 to improve project management quality and service.

• To ensure projects are set up according to ISO standards and responsible for implementation of the ISO among N-1.

PEOPLE AND SELF MANAGEMENT

• Contributing of N-1 development: delegation, control of the execution of the projects and training.
• Support N+1 in the overall management of the company (as required).
• Encouraging innovation and implementation of solutions in order to contribute to increase the efficiency of the team.
• Supporting N+1 in implementing processes to increase the efficiency of the team.
• To delegate efficiently to N-1 (clarifications of roles, of task, deadlines, set Up KPIs) in order to contribute to increase the overall efficiency of the project.
• Promoting and sharing of knowledge and development of job skills of N-1 in others via: General trainings; Providing on-the-job mentoring and monitoring; Giving constructive direct feedback; Delegating effectively; Empowering / providing support as necessary.
• 'Update N+1 in an accurate way and proactively offer solutions to N+1.
• Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor relationship, attending training courses etc).
• Contributing to short and mid term team development.
• Advanced technical skill and knowledge on all related business unit focus, and specialist in at least 1 area of expertise.
• Treating others with respect at all times.

FINANCE, P&L AND ADMINISTRATIVE

• Supporting N+1 in achieving targeted P&L.
• Delivering financial targets for its own projects including: TO; GM%.
• Controlling GM as per the forecast DC and ensure a proactive follow up of all DC and invoices, responsible to follow up on payment from clients.
• Ensuring all jobs are accurate (end date, forecast GM) and ensuring a follow up of GM.
• Taking responsibility on general administrative (timesheets…) and HR compliance on personal and team level.