Head of Credit Control, EMEA

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Are you a charismatic people manager with a background in Credit Control? We have a brand new role based in either London, Luxembourg or Amsterdam, reporting into our regional CFO.

In this role you will lead our Credit Control function across the Europe, Middle East and Africa (EMEA) region. This role has been established to provide senior leadership, structure and consistency across the end-to-end credit control process. As a hands-on leadership position, it will be responsible for developing and strengthening the function, building and leading a high-performing team, owning the end-to-end credit control strategy and operating model, and acting as the key representative of Credit Control both internally with senior stakeholders and externally with clients.

What you'll do

• You'll lead and take end-to-end ownership of the Credit Control function across EMEA, defining strategy, governance, policies, and operating standards while driving consistency and continuous improvement across the region
• You'll build, develop, and lead a high-performing Credit Control team, providing direction, coaching, performance management, and support to ensure the delivery of business objectives
• You'll drive the implementation and adoption of an IT-enabled credit control solution across EMEA, ensuring alignment with Group policies, process standardisation, and effective support for ongoing system and process changes
• You'll act as the senior Credit Control representative, partnering with Finance Leadership, the Regional CFO, client services teams, and clients to manage escalations, resolve complex issues, and embed strong credit control practices across the business
• You'll improve cash collection performance, working capital, and Lock Up Days by delivering insight-led reporting, managing debtor risk, resolving aged debt, and providing recommendations to enhance financial performance and control.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.

• You bring previous experience in credit control, accounts receivable, or collections, with a proven track record of leading and developing teams across multiple countries, shared service environments, or onshore/offshore delivery models
• You have successfully led process, policy, systems, or transformation initiatives within a credit control function, ideally including the implementation of automated credit control or collections solutions
• You are a confident and credible communicator with the ability to influence senior stakeholders, build strong client relationships, and effectively manage complex or sensitive debt resolution matters
• You demonstrate strong commercial and analytical acumen, with experience improving working capital, managing aged and problematic debt, and operating within multi-currency, multi-jurisdiction global environments
• You combine a strategic mindset with a hands-on approach, supported by excellent organisational skills, strong attention to detail, advanced MS Office/Excel proficiency, and a professional accountancy or credit management qualification (e.g., ICM, AAT, or equivalent) being advantageous.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.