Implementation Specialist

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

The Implementation Specialist is responsible for driving and supporting the implementation of internal solutions for our operations and clients. The role aims to configure and maintain the operational and accounting settings of our internal application. They ensure that the collections, accounting, and other modules are configured in line with business needs, in order to guarantee the proper execution of the services described in the contract.

Your responsibilities within our Tribe :

Implementation on our tools :

• Implementation in line with the rules: compliance with deadlines and the configuration specifications
• Understand the essential configuration requirements (excluding enhancements)
• Contribute to the planning for the implementation of a new client (Donneur d’Ordre) (tree structure, scenarios, media library maintenance, etc.)
• Advise on which configurations are possible or not, and raise alerts where necessary

Tools administration :

• Update the configuration of existing services : mandates, scenarios, rights, organizations, etc.
• Create/modify client data (address, contact person, etc.)
• Create/modify media :  letters, SMS and emails on the operating system, and take part in pre-production testing phases (creation, modification, and white-label adaptation, etc.)

Other Duties and Activities

• Keep knowledge up to date throughout the year in line with platform developments
• Contribute to the continuous improvement of our processes and tools,
• Take part in discussions on business process developments through analysis, drafting specifications, and project follow-up,
• Support APOs in optimizing new processes
• Take part in and follow up on additional projects assigned to them, in compliance with schedules and methodology,
• Write structured procedures,
• Ensure the reliability and quality of the deployment of assigned projects,
• Support the Implementation Project Manager in completing documents such as configuration sheets, enhancement or issue reports, and tickets, for activity tracking

• Minimum of 3 years’ experience in a similar role
• Degree in software engineering or application development (or an equivalent IT-related qualification)
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint)
• Good customer approach, well presented.
• Good interpersonal communication skills.
• Positive and proactive attitude.
• Organized, efficient, patient, autonomous, and proactive.
• Ability to work under pressure, within tight deadlines, and across multiple tasks; able to prioritize and follow precise instructions and guidelines.
• Strong analytical and problem-solving skills.
• Fluent in French
• Internal business tools (Créance Web, V3, Mars, Pardi (Pega)) / The candidate will be trained on the tools
• Knowledge of the debt collection environment

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.