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Location
In office (Noida)
Employment
Full-Time

First seen by Alion on Nov 7, 2026.

Overview
Company
Impact
Profile match
Grow revenue and build customer loyalty with iQor’s AI-powered customer service outsourcing, sales, and retention solutions, delivered by people worldwide.
Backed by HGGC

Job Summary:

Monitors and reports security events in the iQor enterprise.Performs daily health checks on security devices.

Responsibilities:

  • Performs daily monitoring and reporting of security Events.
  • Study and Review device security logs.
  • Performs adhoc reports from security tools as requested.
  • Submit tickets to the Service Desk describing security incidents with supporting information or evidence.
  • Performs initial investigations from daily reports and monitoring.
  • Performs routine Health Check lists for Security tools.
  • Participates in projects as assigned.
  • Performs Mentoring and education for security staff members.
  • Drives continuous improvement through trend reporting analysis and metrics management.
  • Assure that procedures and work instructions are efficient and not redundant.
  • Offers new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
  • Demonstrates a commitment to customer service anticipate, meet and exceed expectations by solving problems quickly and effectively making customer issues a priority.
  • Confers with reporting manager on complex or unusual situations.
  • Establishes new measurement systems if/where possible.
  • Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
  • Maintains discretion and confidentiality in all areas pertaining to the IT systems, data and proprietary information, whether internal to iQor or customer specific.
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Understands and embraces the business and IT strategic direction.
  • Performs other duties as assigned.

Skills Requirements:

  • 2-3 years of equivalent external work experience or equivalent formal training in related duties.
  • 1 - 2 years of experience in IT or security field.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

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