Omnichannel Project Manager

Omnichannel Project Manager

Location: North Sydney, NSW (Hybrid)

Business Unit: IQVIA Marketing Services ANZ

Deliver Healthcare Communications That Make an Impact

IQVIA Marketing Services ANZ is looking for a highly organised and detail-oriented Omnichannel Project Manager to coordinate and deliver healthcare marketing and communication projects across Australia and New Zealand.

Working closely with the Omnichannel Solutions Manager, operational delivery teams, external vendors and other internal IQVIA teams, you will manage the successful execution of client projects, CES fulfilment services and internal initiatives across multiple communication channels, ensuring work is delivered accurately, on time and to the highest standard.

This is an excellent opportunity for someone from a healthcare communications, healthcare agency, pharmaceutical services, media, project management or client services background who enjoys managing multiple projects and delivering exceptional outcomes.

What You'll Do

• Support fulfilment and distribution services delivered by Marketing Services on behalf of CES and other internal IQVIA stakeholders.
• Manage multiple client and internal projects across a variety of communication channels.
• Develop project plans, timelines and delivery schedules.
• Coordinate project activities from initial brief through to execution and reporting.
• Act as a key point of contact for clients, internal stakeholders and vendors.
• Translate project requirements into clear, actionable briefs.
• Coordinate activities across operational, data, technology, development and creative teams.
• Monitor project milestones and manage risks to ensure successful delivery.
• Support campaign setup, quality assurance, deployment and reporting activities.
• Drive high levels of responsiveness, customer service and stakeholder satisfaction.

About You

You will bring:

• Experience in project management, campaign management, account coordination or client services.
• Strong organisational and time management skills.
• Exceptional attention to detail.
• Excellent communication and stakeholder management capabilities.
• The ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving and prioritisation skills.
• A proactive, solutions-focused approach.
• Strong Microsoft Excel and data management skills.

Desirable Experience

Experience in several of the following areas will be highly regarded:

• Omnichannel campaign delivery and coordination.
• Email marketing campaigns.
• HTML email or eDetailer projects.
• Healthcare communications or pharmaceutical marketing.
• Media campaign coordination and booking processes.
• Digital advertising and programmatic campaign execution.
• Website development or digital project coordination.
• Social media campaign management.
• Data management, customer lists and audience segmentation.
• Healthcare agency, media, publishing or pharmaceutical services environments.

Why IQVIA?

At IQVIA, you'll have the opportunity to:

• Work with leading Pharmaceutical, MedTech and Consumer Health organisations.
• Join a growing business within the world's leading healthcare data, technology and services company.
• Work across a diverse range of communication channels and marketing solutions.
• Develop advanced project management and operational delivery capabilities.
• Collaborate with experienced healthcare marketing professionals.
• Build a long-term career within a growing and evolving business.

If you're passionate about delivering high-quality projects, building strong stakeholder relationships and ensuring every detail is executed perfectly, we'd love to hear from you. Please apply with your resume. If you are successful you will receive an email to complete an online assessment. Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.