Manager, Compliance Training

Manager, Compliance Training - Sydney, Australia

This role leads the organization's compliance training framework, with a strong focus on Financial Crime Compliance, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations and Australian Financial Services License (AFSL) regulatory requirements. The position is responsible for the strategic design, implementation, and ongoing management of enterprise-wide compliance training programs that support regulatory adherence, enhance risk awareness, and ensure alignment with organizational and global policy standards.

Working closely with Compliance, Risk, Legal, Operations, and business stakeholders, the role identifies training needs, develops engaging and effective learning content, and drives initiatives that foster a strong culture of compliance across the organization. The role also provides oversight of training governance, reporting, and performance measurement, continuously evaluating program effectiveness and implementing enhancements to strengthen compliance outcomes and meet evolving regulatory expectations.

Role Responsibilities

• Lead the design, development, delivery, oversight, and continuous improvement of compliance training programs with a focus on financial crime compliance (including AML/CTF) and AFSL regulatory requirements.
• Develop and maintain compliance learning content, including e-learning modules, targeted role-based training, compliance awareness training, instructor-led training, and virtual learning sessions ensuring content reflects AML/CTF obligations, AFSL requirements, and broader compliance standards.
• Partner with Compliance, Risk, Legal, Operations, and business SMEs to define training requirements, maintain content accuracy, and ensure training content reflects financial crime compliance obligations, including AML/CTF requirements, as well as organizational policies and regulatory expectations.
• Establish and maintain processes to track training completion, training records, learner engagement, and training effectiveness metrics.
• Build stakeholder relationships and drive engagement to support the adoption, effectiveness, and continuous improvement of compliance training programs.

Western Union Competencies:

• Customer Focus
  • Delivers effective compliance learning programs and partners with employees, agents, third parties, and business stakeholders to support understanding and adherence to policy, regulatory, and organizational requirements.
• Management & Planning
  • Defines training requirements, standards, priorities, and processes to ensure consistent and effective compliance learning across the organization.
• Business Expertise
  • Apply in-depth knowledge of compliance training practices, adult learning principles, learning technologies, and regulated business environments to develop and deliver training programs that support regulatory requirements, global policies, and organizational objectives.
• Leadership
  • Provides leadership on compliance training initiatives through stakeholder engagement, cross-functional collaboration, influence, and program oversight to support organizational compliance objectives.

Core Factors:

Functional Knowledge

• Advanced understanding of instructional design methodologies, adult learning principles, compliance training, e-learning development, learning technologies, and learning management systems. Applies this expertise to design, deliver, and continuously improve compliance training programs aligned with regulatory requirements and organizational objectives.

Area of Impact

• Impacts compliance capability, awareness, and adherence to organizational policies across multiple business functions through the design, delivery, and oversight of compliance training programs.

Nature of Impact

• Influences employee understanding and application of compliance obligations, policies, and standards through the design, delivery, and oversight of compliance training programs. Partners with Compliance, Risk, Legal, Operations, and business stakeholders to drive training effectiveness and support organizational compliance objectives.

Problem Solving

• Develop innovative learning solutions by analysing training needs, translating regulatory and policy requirements into engaging learning experiences, and adapting programs to evolving business and compliance requirements.

Role Requirements

• Minimum 5 years' experience in Learning & Development, Training, or Compliance Training, with a proven track record of designing, developing, and delivering training programs within regulated environments.
• Experience in Financial Crime Compliance, including AML/CTF obligations, and delivering compliance training to employees, agents, and third parties, preferably within the financial services industry.
• Bachelor's degree in a relevant discipline (or equivalent experience); professional certification in Learning & Development, Instructional Design, or related fields is preferred.

Additional Skills Needed:

• Stakeholder Management & Relationship Building: Ability to build strong partnerships, influence outcomes, and collaborate effectively across multiple stakeholder groups.
• Communication, Presentation & Facilitation: Excellent written and verbal communication skills, with the ability to deliver engaging training and presentations.
• Project Management & Organizational Skills: Proven ability to plan, prioritize, and manage multiple initiatives in a fast-paced environment.
• Problem Solving & Continuous Improvement: Strong analytical and decision-making skills, with a focus on adaptability, attention to detail, and driving ongoing improvements.

Pre-requisites for Technical Skills:

• Compliance & Regulatory Knowledge (AML/CTF, Financial Crime Compliance, AFSL)
• Compliance Training Design & Instructional Development
• Learning Needs Analysis & Curriculum Development
• E-Learning Development & Learning Management Systems (LMS)
• Virtual Learning Technologies & Digital Learning Platforms
• Training Facilitation & Stakeholder Engagement
• Training Governance, Reporting & Performance Analytics
• Content Management & Continuous Improvement of Learning Programs

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage

• Superannuation Plan

• Paid Time Offs

• Employee Wellness

• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-ES1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.