Patient Support Coordinator

BIOAXIS Healthcare, an IQVIA business, the largest company that specializes in the provision of high-quality Patient Education and Care Services, through patient support programs, is seeking for a Patient Support Coordinator.

Position Description

• Telephone support, patient service and guidance on matters of hospitalization, medication, disease management, drug administration and other health services
• Scheduling visits and sending medicines and other consumables based on company procedures
• Conduct reminders, patient satisfaction surveys and other outbound calls
• Management of pharmacovigilance reports (adverse events and product complaints in pharmaceutical products)
• Coordination and communication with the other departments of the company
• Data entry in the information system

Qualifications required

• Degree of AEI/ATEI/IEK of Health Professionals and related professions
• Previous experience in a relevant field
• Experience in handling information systems, e.g. ERP, CRM
• Excellent working knowledge of Microsoft Office
• Good knowledge of the English language • Native-level proficiency in Greek required

Skills / Personality

• Ability to communicate
• Negotiation skills
• Team Spirit
• Flexibility and immediacy

Offered

• Continuous training
• Opportunities for professional development
• Excellent working environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com