Sr. Director, HUB Services

Are you a strategic leader who thrives on building client partnerships, leading high-performing teams, and shaping the future of patient support services? IQVIA is seeking a Senior Director, Hub Services to lead a portfolio of complex patient support programs while driving operational excellence, client satisfaction, and business growth.

This remote leadership role offers the opportunity to work with leading pharmaceutical manufacturers, influence critical healthcare programs, and collaborate with executive stakeholders across the industry. Candidates should be comfortable traveling periodically for client meetings, business reviews, and team engagement activities. Success in this role requires flexibility to support clients across multiple U.S. time zones and the ability to navigate a fast-paced environment where strategic thinking, relationship management, and problem-solving are equally important. As a key member of the leadership team, you will have a direct impact on patient access, client success, and the growth of IQVIA's patient support services business.

Job Overview

As a Senior Director, Hub Services, you will oversee a portfolio of client programs and serve as the executive leader responsible for ensuring successful delivery of contracted services. You will lead directors, associate directors, managers, and operational teams supporting patient and provider engagement across complex specialty and rare disease programs.

This role requires a balance of strategic leadership, client relationship management, business development, and operational excellence. You will partner closely with internal stakeholders including technology, operations, finance, and business development teams to ensure client expectations are achieved while identifying opportunities for growth and expansion.

Responsibilities include:

• Leading a portfolio of patient support and hub service programs.
• Managing and developing leaders responsible for large operational teams.
• Maintaining executive-level client relationships and serving as a key escalation point.
• Driving strategic account planning and portfolio growth initiatives.
• Supporting business development activities, including solution presentations and client meetings.
• Collaborating with cross-functional teams to optimize service delivery and performance.
• Monitoring operational, financial, and client satisfaction metrics.
• Ensuring delivery commitments and contractual obligations are achieved.
• Leading teams supporting approximately 100-250 employees through multiple levels of management.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of progressive leadership experience within patient support services, healthcare services, specialty pharmacy, pharmaceutical services, healthcare operations, or related industries.
• Significant experience managing complex client relationships and large-scale service delivery operations.
• Demonstrated success leading leaders and managing large, multi-layered organizations.
• Strong business acumen with experience supporting sales, account growth, and business development initiatives.
• Experience overseeing operational performance, budgets, and client service metrics.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to navigate complex challenges, influence stakeholders, and drive organizational change.
• Expertise in patient support programs, hub services, reimbursement support, and healthcare service delivery preferred.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.