Technical Support Engineer (H/F)
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 5, 2026.
Join iRaiser, a leading European SaaS fundraising platform dedicated to nonprofits, charities, and NGOs. As a Technical Support Engineer, you will manage complex data flows, technical configurations, and act as a vital link between clients and development teams. Your mission will include product technical support, SaaS infrastructure management, and assisting the Revenue Operations function. You should have 3+ years of experience in technical support or a related role, strong autonomy and accountability, and excellent communication skills.
Missions
- Prendre en charge les tâches de support technique avancé sur le produit principal, résoudre les problèmes complexes liés au suivi des donateurs, aux transactions financières, à la synchronisation des données et aux passerelles de paiement.
- Diriger des projets techniques internes, identifier les goulets d'étranglement opérationnels et construire, maintenir ou améliorer les outils internes et les scripts pour autonomiser les équipes de support client.
- Agir en tant que partenaire technique solide et backup pour la fonction Revenue Operations, aider à gérer, automatiser et optimiser l'écosystème CRM HubSpot interne.
Profil recherché
Language Skills: Bilingual English (excellent written and spoken level is mandatory for our international context) + Fluent in either French or Spanish.- Experience: 3+ years of experience in Technical Support, Application Support, or a
technical RevOps/SysAdmin role within a SaaS or FinTech environment.
- Technical & Project Skills:
* Project Ownership: Proven ability to manage small-to-medium technical projects or tool migrations independently.
* Solid understanding of Web environments, including PHP and JavaScript troubleshooting.
* Fully comfortable with SaaS delivery technicalities: DNS management, SMTP, and SSL certificates.
* Good knowledge of APIs, webhooks, data synchronization, and database queries (SQL).
* Experience with HubSpot CRM is highly desirable; experience with Zendesk is a strong plus.
* Understanding of payment gateways or e-commerce infrastructures is appreciated.
- Soft Skills:
* Strong autonomy & accountability: You are a self-starter who doesn't need hand-holding; you take ownership of a problem until it's fully resolved.
* Great communication & pedagogy: Ability to "translate" complex technical issues for non-technical internal teams, and vice versa for developers. You excel at making technical concepts easy to understand for everyone.
* Highly versatile, proactive, and curious ("touches everything" mindset).
* Team player, adaptable, and comfortable managing multiple technical priorities.
**What We Offer**
* The opportunity to work for a meaningful company that helps NGOs change the world.
* A key role with high autonomy, technical variety, and visibility under the VP Customer
XP B2B.
* A dynamic, international, and multicultural working environment.
* Competitive salary + remote/hybrid working policy.