IOC Network Specialist

Job Type: Full-time | Location: Dallas/Fort Worth, TX | Department: Operations | Reporting to: Technical Operations Manager | Work Location Type: #onsite

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.

With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in.

Responsibilities

The IOC Network Operations Specialist will focus on the following as well as other job-related duties and/or projects as assigned.

• Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
• Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
• Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
• Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
• Execute and validate approved network changes in accordance with change management processes.
• Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
• Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
• Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
• Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
• Participate in on-call rotations and major incident response activities.

Requirements

• Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
• 2- 5 years of directly related experience, ideally in data centers or similar operational environment.
• Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
• Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
• Ability to travel and work flexible hours to support the organization.
• Core network skills (CCNA or equivalent).
• Computer troubleshooting capabilities (CompTIA A+ or equivalent).
• Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU’s, etc) is an asset.
• Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
• Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
• Demonstrated trouble shooting and problem-solving skills.
• Superior time management and multitasking skills with a strong sense of urgency and ownership.
• High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
• Superior attention to detail with an excellent command of English grammar as well as.

Benefits

At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success.

Compensation

• Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.
• Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).

Health & Wellness

• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) - when combined with the High Deductible Health Plan
• Employee Assistance Program and wellness resources
• Retirement & Financial Wealth
• 401(k) retirement plan with company match
• Access to financial planning and legal services

Time Off & Leave Programs

• Paid Time Off (PTO) and paid holidays

Growth & Development

• Internal skills training and advancement pathways
• Professional development to support certifications, continuing education, or role related training

Community & Culture

• Company events and team-building activities

We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you - whether you meet every criteria or not. Your unique experiences might be exactly what we need!

IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.

IE US Operations, Inc. “IREN” participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.