Customer Success Manager, Enterprise, EMEA

The Opportunity

As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform.

This is a London-based hybrid role, with in-office presence Tuesday through Thursday.

You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.

What You'll Do

• Manage a portfolio of enterprise customers across EMEA
• Build relationships with executive stakeholders across multiple regions
• Develop and execute tailored success plans aligned to business goals
• Lead onboarding, enablement, and executive business reviews
• Drive adoption, ROI, and long-term customer value
• Identify and drive expansion opportunities with Sales
• Navigate complex, multi-country account structures
• Act as the voice of the customer to influence internal strategy

What You'll Bring

• 3-6+ years of customer success or account management experience in SaaS
• Experience managing enterprise or strategic accounts (high ACV, complex orgs)
• Experience working across EMEA markets and multi-country environments
• Strong executive presence and consultative approach
• Excellent communication, stakeholder management, and presentation skills
• Ability to operate in a fast-paced, high-growth environment