IT Engineer

The Opportunity

We are seeking a driven, people-oriented IT Engineer to join our growing organization in Coral Gables, Miami, to provide high quality and detail-oriented IT support in a fast paced start up environment. This role will work onsite in our Coral Gables office, reporting to the Head of IT & InfoSec.

IT Team Values

• CUSTOMER FIRST: Thoughtful in the approach, creation, and delivery of IT systems to end users.
• COMMUNICATION: Conveying information and ideas to individuals and groups in a focused and compelling way that delivers clear messages and ensures understanding.
• RADICAL CANDOR AND COLLABORATION: We are humble, transparent, and on a lifelong journey to be better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, and we trust. We are quick to admit when we’re wrong and even faster to help one another win.
• CONTINUOUS IMPROVEMENT: Originating action to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and implementing solutions. As well as actively improving your own technical skills and performance.

What You'll Do

• Provide high quality and detail oriented IT support in a fast paced startup environment..
• Create documentation to assist in servicing internal customers or documenting internal processes.
• Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary.
• Troubleshoot Apple and Windows hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access).
• Act as a front line security at Iru, “If you see something, say something.”
• Lead the deployment and administration of IAM integrations, Iru MDM, internal networks, and other critical IT systems.
• Share responsibility of device lifecycle management of Iru managed devices.
• Collaborate with teams for employee onboarding and offboarding processes.
• Provide support and build processes in user lifecycle management.
• Join in on the deployment of new tools, systems, and product features.
• Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

Desired Skills

• 3 - 6 years of experience in a corporate IT environment with increased responsibility over time.
• Excellent critical thinking and troubleshooting skills.
• Mac and Windows Administration experience.
• Deep subject-matter-expertise (SME) in at least two of the following areas: Network administration, SaaS administration, and device management, or IAM management.
• Advanced administration experience with some of the following tech tools: Okta, Slack, Linear, Google Workspace, MDM, Zoom, and Unifi/Cisco Meraki.
• Strong written and oral skills and an understanding that processes must be written down for the wider audience.
• Ability to take ownership of an initiative and solve problems with limited direction.
• A desire to build a world-class IT organization and set the standard for the NEW modern IT.

Nice to Haves

• Experience with workflow automation tools such as Tines.
• Knowledge or experience working with Agile principles.
• Experience with Linear software and project management.
• Experience in a fast paced startup software company.
• Network concept knowledge and troubleshooting experience.