Solutions Engineer

The Opportunity

As a Solutions Engineer at Iru, you will serve as a technical advisor and subject matter expert on device management for our prospects, internal teams and our growing customer base. Acting as a trusted resource, you’ll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Iru's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Iru's value, and foster long-term relationships.

This is an hybrid position in our Miami office 3 days a week (Tuesday - Thursday).

What You'll Do

• Consult and Educate: Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges.
• Collaborate Cross-Functionally: Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding. Develop and refine resources-such as scripts, API examples, documentation, and training materials-to empower both customers and colleagues.
• Advise and Troubleshoot: Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring customers receive timely and accurate solutions.
• Influence Product Direction: Act as the customer’s voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights gleaned from customer interactions.
• Drive Continuous Improvement: Assist in refining internal processes and onboarding experiences for Iru prospects that turn to customers. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance Iru's technical resources.
• Maintain Technical Mastery: Stay current on platform developments, MDM standards, and ecosystem integrations. Be prepared to handle a wide range of inquiries-from networking and directory services to security and SSO integrations.

What You'll Bring

• Technical Expertise: 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services). Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
• Scripting & CLI Proficiency: Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows.
• Communication Skills: Excellent verbal and written communication. Able to explain complex technical topics in a clear, relatable, and concise manner.
• Customer Empathy: Strong emotional intelligence and the ability to tailor communication styles. Adept at quickly understanding customer challenges and framing Kandji’s value accordingly.
• Collaboration & Adaptability: Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality.
• Curiosity & Problem-Solving: A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning.