user support analyst

Iscar · 30 days ago
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Salary
$52k per year
Location
In office (Oakville)
Employment
Full-Time

First seen by Alion on Sep 29, 2026.

Overview
Company
Impact
Profile match

Iscar

iscar.ca
Responsibilities Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Experience an asset
  • Bachelor's degree
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