Infrastructure Support Specialist

Description

Infrastructure Support Specialist

Turkiye,İstanbul|On-Site/ Remote|Full-Time|

ABOUT THE ROLE

We are looking for a proactive and dedicated Infrastructure Support Specialist to join our team. In this role, you will provide hands-on operational support across both network and compute infrastructure, ensuring that infrastructure services remain stable, secure, and reliable. The role combines day-to-day network and system administration, infrastructure monitoring, incident and change management, server room operations, vendor coordination, and collaboration with local, sector, and global technology teams.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in IT, Computer Engineering, or a related field, or equivalent hands-on professional experience.
• 3-5 years of professional experience in Network Operations, System Administration, Infrastructure Support, or a similar IT Operations role.
• Solid understanding of both network and compute infrastructure, with practical experience in at least one of these areas and working knowledge of the other.
• Good knowledge of LAN/WAN technologies, IP addressing, VLANs, DHCP, DNS, routing and switching, and fundamental firewall concepts.
• Practical experience with Windows Server installation, configuration, administration, and troubleshooting.
• Experience with Cisco switching and wireless environments, including Access Points, patch panels, cabling, port mapping, and cabinet organization.
• Ability to troubleshoot infrastructure issues end-to-end across hardware, operating system, network, configuration, and connectivity layers.
• Experience with infrastructure monitoring, alert management, and proactive identification of recurring issues.
• Practical experience with server room operations, including UPS, cooling, fire systems, environmental monitoring, cabling, and physical infrastructure.
• Ability to provide remote hands support, including cabling, device reboots, console access, hardware replacement, and basic infrastructure installation activities.
• Good understanding of ITSM / ITIL practices, particularly Incident, Change, and Problem Management; experience with ServiceNow is an advantage.
• Experience coordinating with vendors, telecom/carrier providers, engineering teams, and global support teams.
• Fluent in both English and Turkish, with strong written and verbal communication skills.

WHAT YOU WILL DO

• Provide day-to-day operational support for network and compute infrastructure to ensure stable and reliable IT services.
• Monitor network and infrastructure environments, review alerts, identify potential issues, and proactively prevent service interruptions.
• Troubleshoot network incidents across cabling, hardware, switching, routing, configuration, and connectivity layers.
• Support Windows Server and compute environments, including configuration, troubleshooting, hardware-related activities, and operational maintenance.
• Provide first-line infrastructure support during major incidents and outages, participate in bridge calls, and coordinate escalations with relevant teams.
• Perform infrastructure activities under approved Change Requests in accordance with corporate change control procedures.
• Identify recurring infrastructure issues, support problem management activities, and drive sustainable resolutions.
• Maintain accurate physical and logical infrastructure inventories, asset records, topology documentation, and server room documentation.
• Support network delivery and implementation activities, including switch, Access Point, cabling, port mapping, circuit, and IP-related tasks.
• Support telecom/carrier circuits, including activation, termination, relocation, and IP assignment activities, in coordination with carriers and engineering teams.
• Perform server room inspections covering power, environmental conditions, fire systems, water leakage, alarms, and overall infrastructure standards.
• Coordinate preventive maintenance activities for infrastructure components such as UPS, air conditioning, fire equipment, monitoring systems, and other critical facilities.
• Provide remote hands support for global teams, including cabling, reboots, console access, hardware replacement, and device installation.
• Coordinate hardware failures, spare parts, repairs, and replacements with vendors and internal procurement teams.
• Support backup-related operational activities by providing accurate server information and coordinating with global backup teams.
• Assist with vulnerability remediation activities in coordination with Security, Sector, and Global infrastructure teams.
• Maintain and update ITSM records, including incidents, changes, assets, and infrastructure-related documentation.
• Support server onboarding, decommissioning, infrastructure moves, and other lifecycle management activities.
• Collaborate with Global Network and Compute Engineering teams on complex technical issues, advanced IP services, and infrastructure improvement initiatives.
• Support warehouse/site openings, closures, and mergers by preparing and coordinating the required infrastructure equipment.
• Work closely with vendors, field support, engineering, delivery, OT, and site teams to resolve infrastructure issues efficiently.
• Prepare and maintain required technical, audit, HLD/LLD, topology, and compliance documentation.
• Contribute to continuous improvement and innovation initiatives aimed at reducing recurring incidents and improving infrastructure stability.

TECHNICAL SKILLS

• Network: LAN/WAN, TCP/IP, VLAN, DHCP, DNS, routing & switching, Cisco switching and wireless, Access Points, cabling and patch panels.
• Systems: Windows Server, compute infrastructure, server hardware, remote hands, basic backup operations.
• Infrastructure Operations: Server rooms, UPS, cooling, fire systems, environmental monitoring, hardware lifecycle and asset management.
• ITSM: Incident, Change and Problem Management; ServiceNow or similar ITSM platforms.
• Monitoring & Troubleshooting: Infrastructure monitoring, alert management, root cause analysis, recurring incident identification.
• Documentation: Network topology, HLD/LLD, asset records, audit documentation, operational procedures.

PREFERRED QUALIFICATIONS

• Experience working in a global or multinational IT environment.
• Cisco-related certifications or equivalent practical experience.
• ITIL certification or practical experience with ITIL-based service management processes.
• Experience with telecom/carrier coordination and infrastructure delivery activities.
• Experience working with global engineering, security, backup, and service management teams.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.