Operations Administrator

KEY RESPONSIBILITIES

• Employee Onboarding and Offboarding: Coordinate end-to-end onboarding for new employees, including welcome emails, background checks, e-signature paperwork, I-9 verification, benefits enrollment, and HR portal setup. Manage offboarding tasks such as account deactivation, equipment return, and transition documentation.
• HR Records and Cross-Team Coordination: Keep HR folders and team member records accurate and up to date. Work with Finance and the IT partner on laptop provisioning, tool access, and HR-related paperwork.
• Employee Engagement Support: Support the quarterly all-hands engagement program by handling logistics, content preparation, and coordination.
• Coach Candidate Screening and Assessment: Screen prospective coach candidates against set criteria, send introductory materials, and schedule interviews. Administer candidate assessments and compile interview packages for leadership review.
• Coach Onboarding and Training Coordination: Set up records and folders for new coaches and track their pre-training tasks. Schedule and support weekly training calls, skills calls, and leadership call series, including agendas, invites, and follow-ups. Coordinate shadowing assignments between new and tenured coaches and track attendance and progress.
• Program Tracking and Feedback: Maintain weekly and monthly program trackers and coach skills profiles. Run post-training feedback surveys and share results with leadership. Support coach offboarding, including account deactivation and resource transition.
• Knowledge Management and Training Materials: Organize and maintain training content and resources across the learning platform and shared drives. Edit audio and video recordings and build worksheets, slide decks, and other training materials.
• Coach and Client Support: Respond to coach questions by text, call, and email with fast, friendly, white-glove support. Help monitor shared support inboxes and handle requests as they come in.
• Systems and Platform Administration: Manage the gifting platform for client welcome packages, swag, and staff rewards. Route incoming diagnostic reports to coaches and keep CRM records up to date.

Requirements

CANDIDATE PROFILE

• Minimum of three (3) years of experience in an administrative, HR coordination, operations, or executive support role.
• Experience supporting U.S.-based teams remotely.
• Highly organized, with the ability to juggle several workstreams whose volume rises and falls.
• Strong written and verbal communication skills in English, with a warm, professional tone.
• Careful handling of details and confidential information, including employee and HR records.
• Proactive, follows through without reminders, and flags issues early.
• Comfortable learning new software quickly and keeping data clean across systems.
• Service mindset with a genuine interest in supporting senior leaders and making their work easier.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel).
• Experience with a CRM, ideally Salesforce.
• Amenable to working the night shift to overlap with U.S. business hours.

PREFERRED QUALIFICATIONS

• Exposure to U.S. HR processes (I-9, benefits enrollment, payroll portals such as Paychex) is highly preferred.
• Experience with an LMS (such as Trainual), assessment tools (such as TTI), or e-signature tools (such as DocuSign) is an advantage.
• Basic audio/video editing and presentation design skills are an advantage.
• Experience coordinating training programs, cohorts, or events is an advantage.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room