Senior ServiceNow Developer

Job Description:

• Design, develop, configure, and implement ServiceNow applications, modules, and enhancements
• Develop and maintain custom ServiceNow functionality, workflows, and integrations
• Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists (ACLs), Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows
• Support multiple ServiceNow instances and domains for internal and external customers
• Support deployment and rollout activities for new applications and enhancements
• Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability
• Work independently and collaboratively as a senior member of a technical delivery team
• Participate in Agile/Scrum ceremonies and contribute to iterative development efforts
• Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions
• Ensure solutions align with security, governance, and federal compliance requirements
• Contribute to documentation, knowledge transfer, and continuous process improvement initiatives
• Support governance of the ServiceNow platform by applying development standards consistently across releases
• Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices
• Serve as a senior technical resource for the delivery team, sharing ServiceNow expertise and best practices
• Translate business requirements into clear technical designs and implemented solutions

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
• 5+ years of hands-on ServiceNow development experience
• ServiceNow Certified System Administrator (CSA) certification
• Demonstrated experience supporting federal government clients and programs
• Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities
• Experience working in Agile/Scrum development environments
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience translating business requirements into technical designs and implemented solutions
• Deep knowledge of the ServiceNow platform and core modules, including Service Catalog, Service Portal, Incident Management, Knowledge Management, and Reporting and Dashboards
• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes
• Knowledge of ITIL best practices and service management frameworks
• Familiarity with PMP, PRINCE2, or related project management methodologies
• Experience supporting enterprise-scale ServiceNow environments
• Experience performing data analysis, data modeling, and working with large datasets
• Understanding of software development lifecycle (SDLC) principles and enterprise application support
• Experience with platform performance monitoring, optimization, and governance
• ServiceNow Certified Application Developer (CAD) certification preferred
• Additional ServiceNow certifications highly desirable
• ITIL Foundation Certification preferred
• Must be able to obtain and maintain a U.S. government security clearance
• U.S. Citizenship is required due to the nature of this government contract

Benefits:

• Health, Dental and Vision
• 401(k)
• Flexible Spending Account (FSA)
• 11 Paid Federal Holidays
• PTO
• Education reimbursement
• Fully remote work arrangement
• No relocation or office reporting expected