Senior Cloud Managed Services Engineer - Azure L2

Key Responsibilities:

• Manage and monitor Azure environments including VMs, VNets, Storage Accounts, Entra ID (Azure AD), PaaS databases and Activity Log.
• Conduct advanced L2 and L3 troubleshooting across Windows and Linux Azure VMs, resolving OS-level issues and resource bottlenecks.
• Lead patching operations via Azure Update Manager, Ansible and custom scripts, with thorough validation and compliance reporting.
• Maintain identity and threat governance using Entra ID policies, Activity Log and Microsoft Defender for Cloud.
• Respond to incidents using Azure Monitor and PagerDuty, and deliver RCA documentation for major issues.
• Support data protection through automated backups, DR protocols and high-availability configurations.
• Manage issue queues on ITSM platforms such as ServiceNow, meeting SLA and OLA commitments.
• Collaborate with DevOps, architects and Microsoft Support to resolve escalated issues.
• Contribute to change management, weekly operational reviews and configuration audits via Azure Policy or third-party tools.
• Document processes in runbooks, SOPs and knowledge bases to uphold operational excellence.
• Provide backup support on AWS-hosted workloads where required, given the team's cross-platform delivery model.

Skills and Expertise:

• Minimum 5 years in Azure-focused cloud operations.
• Mastery of Azure VMs, Storage, VNets, Entra ID, Azure Monitor and Update Manager.
• Hands-on experience with Windows Server 2016 and 2019 and Linux (Ubuntu, CentOS, RHEL).
• Proficient in PowerShell, Bash or Python for automation.
• Patching expertise using Update Manager, WSUS and configuration management tools such as Ansible.
• Solid foundation in ITIL, incident and change handling, and service quality metrics.
• Knowledge of banking compliance standards (RBI, PCI-DSS, ISO 27001).
• Audit preparedness with a focus on security, compliance and system resilience.
• Working familiarity with AWS core services (EC2, S3, IAM) is an advantage.

Skills

Azure, Cloud, Managed Services, Operations, Support