Production Support Engineer - AI & LLM

Production Support Engineer

Join our dynamic team as a Production Support Engineer and play a crucial role in ensuring the stability and efficiency of our technical infrastructure. This is an exciting opportunity for technically savvy professionals passionate about system support, automation, and monitoring, working onsite in Wrocław to make a tangible impact on our operations.

What You'll Do:

As a Production Support Engineer, you will be responsible for providing hands-on support for our server-side systems, automating routine tasks, and troubleshooting complex technical issues. Your expertise will help maintain high system availability and performance, utilizing monitoring tools to proactively identify and resolve incidents, ensuring seamless trading and financial operations.

Required Skills:

• Strong proficiency in Python (non-negotiable) and Bash scripting
• Hands-on experience with Linux or Windows server administration (preferably both)
• Support-oriented engineering background, including incident management, troubleshooting, and monitoring (Prometheus, Grafana, Splunk, AppDynamics, or similar)
• Practical knowledge of automation, infrastructure support, and observability tools
• Experience with support frameworks like ITIL and platforms such as ServiceNow

Nice to Have Skills:

• Trading or financial markets domain knowledge (front-office trading, risk, OMS/EMS, reconciliation)
• LLM/AI tooling experience (fine-tuning, RAG applications)
• SQL Server or PostgreSQL database experience
• CI/CD pipelines, containerization, and cloud platforms like Jenkins, GitLab, Docker, Kubernetes, AWS, or Azure

Preferred Experience:

• Proven hands-on experience in system support, automation, or infrastructure operations
• Demonstrated stability with a strong support/support engineering background (longer tenures preferred)

Other Requirements:

• This position is fully onsite in Wrocław
• This role is strictly IC-level
• Candidates should possess a support/ops mindset with a focus on technical troubleshooting and automation

Ready to bring your skills to a thriving environment where your support expertise makes a difference? Apply now and be part of a forward-thinking team committed to operational excellence!