IT Onsite Support Engineer (FTE)

ITproposal • Dutch: C1 • English: C1 • 2 days ago
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Salary
≈ $29k – $55k per year (Estimated)
Location
In office (Zaltbommel)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 11, 2026. First seen by Alion on Oct 9, 2026.

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ITproposal

ITproposal is a Dutch IT services company headquartered in Amsterdam that provides service desk support, managed IT services, cybersecurity, cloud and network management, hardware and IT staffing to small businesses and enterprises. Founded in 2019 by Enes Bagci and Tunahan Gider, it serves more than 150 clients from offices in Amsterdam, Antwerp and Karaman, and places engineers on fixed-term assignments at client sites across Europe and beyond. Its job board lists contract roles such as Nutanix and networking support engineers in many countries, SAP Basis consultants, IAM engineers for SailPoint and other IT specialists in the Netherlands and Belgium.
itproposal.com • HQ: Amsterdam, Netherlands • Cybersecurity • Managed IT Services (MSP) • Information Technology • 501-1000 employees • Est. 2019

IT Onsite Support Engineer (FTE)

Location: Zaltbommel, Netherlands (Candidates based in or near Zaltbommel preferred)

Employment Type: Full-Time (FTE)

Start Date: 17 August 2026

Language Requirement: Fluent Dutch and English (Mandatory)

About the Role

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Zaltbommel. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

Key Responsibilities

  • Provide 1st and 2nd line onsite IT support for end users.

  • Diagnose and resolve hardware, software, and network-related issues.

  • Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.

  • Deploy, image, and configure Windows devices.

  • Support Microsoft 365 applications, including Outlook, Teams, and Office applications.

  • Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.

  • Log, track, and resolve incidents and service requests using an ITSM/ticketing system.

  • Perform hardware replacements and asset management.

  • Escalate complex technical issues to appropriate support teams.

  • Deliver excellent customer service while meeting SLA targets.

  • Document troubleshooting steps and maintain accurate support records.

Required Skills & Experience

  • Minimum 2 years of IT support experience in a desktop or onsite support role.

  • Strong knowledge of:

    • Windows 10/11

    • Microsoft 365

    • Active Directory / Microsoft Entra ID

    • Basic networking (TCP/IP, DNS, DHCP)

    • Hardware troubleshooting and device deployment

  • Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and prioritize multiple tasks.

Mandatory Requirements

  • Fluent Dutch and English (spoken and written).

  • Must be currently based in or willing to commute daily to Zaltbommel or the surrounding area.

  • Eligible to work in the Netherlands.

  • Available to start on 17 August 2026.

Preferred Qualifications

  • ITIL Foundation certification.

  • Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent).

  • Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL-based support, and hardware troubleshooting.

What We Offer

  • Full-time employment.

  • Opportunity to work in a professional enterprise IT environment.

  • Ongoing training and professional development.

  • Collaborative and supportive team culture.

  • Competitive salary based on experience.

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