Senior Technical Writer

About ITRS

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you’ll find:

• A culture that backs you - We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow - Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.

Scope of role

A Senior Technical Writer leads documentation and customer education initiatives for complex products or solution areas. The role is responsible for shaping information architecture, improving customer learning experiences, mentoring other writers, and driving consistent quality across written, multimedia, and multilingual content while operating with a high degree of independence.

• Strategic Customer Experience and Learning Design, Designs documentation and training experiences that support onboarding, operational efficiency, troubleshooting, and advanced adoption across customer maturity levels using written, visual, and multimedia formats.

• AI Workflow Leadership, Establishes and optimises AI-assisted authoring, governance, and quality-control practices that scale across the writing team.
• Documentation and Learning Portfolio Ownership, Owns end-to-end documentation and training content strategy for major products or solution areas, ensuring consistency across written, multimedia, and customer education materials.
• Information Architecture Leadership, Defines scalable content structures, taxonomy standards, and navigation patterns that support complex observability platforms.
• Mentoring and Capability Development, Coaches writers through reviews, pairing sessions, onboarding, and skill development to raise overall team capability.
• Cross-Product Knowledge Integration Understands interactions between products, integrations, and customer workflows to create cohesive documentation journeys.
• Documentation Quality Governance, Establishes measurable standards for readability, consistency, accessibility, and technical accuracy across deliverables.
• Independent Project Leadership, Leads documentation initiatives with minimal supervision, managing scope, priorities, risks, and stakeholder alignment.
• Operational Adaptability, Responds effectively to shifting product priorities, release schedules, and customer requirements while maintaining delivery quality.

Requirements

• 5-8+ years Technical writing or training experience
• Ownership of complex or multi-team product areas
• Strong experience in enterprise SaaS, observability, or financial systems
• Influences stakeholders across multiple teams and functions
• Communicates complex ideas clearly to technical and non-technical audiences
• Acts as a key partner to engineering, design, and commercial teams
• Aligns teams around strategy and priorities
• Champions UX excellence and workflow understanding
• Drives deep adoption and measurable customer improvements
• Uses advanced analytics and insights to guide decisions

Work Arrangement:

• Manila: Hybrid (1-2 days onsite per week at our Makati office).
• Tunisia: Hybrid (4 days onsite per week).

Benefits

• HMO for you and your dependents
• Supplemental Medical Claim
• Employee Assistance Program
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.