Call Center Trainee

Call Center Trainee

• Working Days: Saturday to Thursday

• Working Hours: 12:00 PM – 7:00 PM

• Day Off: Friday

Job Summary

We are looking for enthusiastic and customer-oriented Call Center Trainees to join our team. This role is ideal for fresh graduates or individuals looking to start a career in customer service. The trainee will handle customer inquiries, provide accurate information, and ensure a positive customer experience while receiving on-the-job training.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Respond to customer inquiries and provide accurate information about the company's services.

• Record customer interactions accurately in the system.

• Resolve customer complaints or escalate them to the appropriate department when necessary.

• Follow up with customers as required to ensure satisfaction.

• Maintain a high level of professionalism and customer service.

• Adhere to company policies, procedures, and quality standards.

• Meet daily and monthly performance targets.

• Participate in training sessions and continuous learning activities.

• Perform other duties assigned by the Team Leader.

Requirements

Qualifications

• Fresh graduates are welcome to apply.

• High school diploma or Bachelor's degree.

• Previous customer service experience is a plus but not required.

• Good communication and interpersonal skills.

• Basic computer skills.

• Ability to work under pressure.

• Willingness to learn and develop.

Technical Skills

• Microsoft Office (Basic)

• Basic Computer Skills

• Data Entry

Soft Skills

• Excellent Communication Skills

• Customer Service Orientation

• Problem-Solving Skills

• Active Listening

• Teamwork

• Time Management

• Positive Attitude