Delivery Coordinator

Role purpose/ summary:

Key supporting values & behaviours for the role:

We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed.

• Agile delivery
• Collaboration across boundaries
• Understanding client needs
• Inclusive communication KPIs / deliverables:
• Timeliness of subtitling delivery
• Accuracy and quality of subtitling
• Client satisfaction
• Workflow efficiency
• Team collaboration
• Compliance and adherence to specifications
• Problem-solving and issue resolution Responsibilities:
• Working as part of a team to ensure a timely and quality product through timely delivery of set task which include:
• Update and maintain database and records for assignments
• Collect files from vendors/resources, monitor vendors that are notoriously late
• Perform quality check on the files, prepare deliverables and send to customer
• Cooperate with GTS Support, Client Managers, Language Team and Finance Department Essential qualifications:
• Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up
• Fluent English (written and spoken) is essential
• Fluent Polish (written and spoken) is essential
• Excellent attention to detail but fast
• Ability to stay focused
• Ability to work to tight deadlines and under pressure
• Ability to quickly grasp complex subject matters and share their knowledge with colleagues
• Ability to be a team player while able to work independently
• Experience in working with databases and MS Excel