Team Leader

Key supporting values & behaviours for the role:

• Operational Excellence
• Accountability & Ownership
• Client-Focused Service
• Leadership & Team Development
• Collaboration & Communication
• Problem Solving & Decision Making
• Continuous Improvement & Innovation
• Adaptability in a Global Environment KPIs / deliverables:
• Team SLA Compliance
• On-Time Project Delivery
• Quality Compliance & Accuracy
• Team Productivity & Utilization
• Escalation Resolution Effectiveness
• Resource & Capacity Management
• Operational Data Accuracy
• Employee Development & Retention
• Process Compliance & Continuous ImprovementCompliance and adherence to specifications
• Problem-solving and issue resolution Responsibilities:
• Monitor workload distribution across the team and ensure balanced allocation of resources.
• Assign projects and tasks among Delivery Coordinators to ensure timely completion of deliverables.
• Ensure adherence to client specifications, workflow requirements, and internal operational standards.
• Monitor project progress, deadlines, and team performance to achieve delivery targets.
• Secure appropriate backup solutions and coverage plans to maintain business continuity.
• Monitor overtime utilization and recommend corrective actions when necessary.
• Ensure operational and financial information are accurately maintained in internal systems and too Essential qualifications:
• At least 3 years of experience in media localization, subtitling, dubbing, content operations, or a related field.
• At least 1 year of team leadership or supervisory experience.
• Good understanding of delivery operations, localization workflows, and quality standards.
• Experience in workload management, resource planning, and issue escalation.
• Bachelor's degree in Business, Operations, Media, IT, Linguistics, or a related course.
• Strong leadership, coaching, and communication skills.
• Good analytical, organizational, and problem-solving abilities.
• Proficient in English, both written and spoken.
• Able to work effectively with cross-functional and global teams.
• Familiarity with workflow management systems and reporting tools.
• Ability to manage multiple tasks in a fast-paced environment.