Key Account Manager - B2B

iyzico

Founded in 2013 with the mission to democratize financial services for merchants engaged in e-commerce and make them accessible for everyone, iyzico is a leading fintech company offering innovative payment and financial solutions to both businesses and consumers. The company aims to simplify payment processes, making life easier for both consumers and merchants.

Providing merchants with an easy-to-use and secure platform that streamlines their payment acceptance processes, iyzico was acquired in 2019 by PayU, a global payment company. Today, iyzico operates within the Prosus Group, one of the world's largest technology investment groups.

In line with its vision to become one of the top five financial institutions in Türkiye, iyzico acquired Paynet in 2025 and continues to serve more than 185.000 merchants.

Key Responsibilities

• Managing and growing relationships with existing key accounts to ensure long-term partnership and customer loyalty
• Acting as the primary point of contact for assigned accounts and maintaining strong stakeholder relationships
• Identifying upselling and cross-selling opportunities within the existing customer portfolio
• Understanding customer needs and providing tailored solutions to maximize account value
• Ensuring the highest level of customer satisfaction and retention
• Conducting regular business reviews and creating action plans to support customer growth
• Collaborating closely with internal teams to deliver an excellent customer experience
• Monitoring customer feedback, market trends, and account performance to drive continuous improvement

Qualifications

• Graduating from relevant departments of universities
• Minimum 3-4 years experience in a similar position
• Experience with e-commerce , retail and payment systems would be an advantage
• Knowing technology concepts well, developing customer needs and positioning the right products and solutions
• Customer-focused, strong communication, business tactics, and planning competence
• The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment
• Tend to teamwork, able to cope with stress
• Experience in solving analytical problems

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Access to a wide network of sports facilities
• Private health insurance
• 1 day birthday leave