Business Analyst II

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The Business Analyst will serve as a key functional and process resource, partnering closely with the Solution Architect Lead, Business Engagement Manager (BEM), business stakeholders, site teams, project managers, and IT delivery teams.

The BA will be responsible for developing a deep understanding of manufacturing end-to-end business processes, SAP landscape, inventory management processes, integrations, data flows, and site operating requirements. The role will translate business needs into clear, documented requirements and process designs while providing the functional analysis needed to support solution architecture and program execution.

Key Responsibilities

Business Process Analysis & Documentation

• Develop detailed knowledge of the manufacturing end-to-end operating model and business processes.
• Document current-state and future-state business processes.
• Create and maintain:
  • Process maps and workflows
  • Business Requirements Documents (BRDs)
  • Functional requirements
  • Business rules
  • Use cases and scenarios
  • Process narratives
  • Data-flow and interface requirements
  • Requirements traceability
  • UAT scenarios and acceptance criteria
• Conduct process and requirements gap analysis.
• Identify process inconsistencies, integration gaps, manual activities, and opportunities for standardization.
• Build a sustainable process and requirements knowledge base so program knowledge is documented rather than dependent on individual resources.

SAP Functional & Process Support

The successful candidate should bring broad cross-functional SAP experience and be comfortable working across SAP business processes rather than being limited to a single module.

Expected knowledge should include experience across functions such as:

• Order-to-Cash
• Procure-to-Pay
• Plan-to-Produce
• Logistics and Warehouse Management
• Intercompany and inventory movements
• SAP S/4HANA
• SAP Digital Manufacturing and manufacturing integrations
• Reporting/data integration touchpoints

Solution Architecture Support

The BA will:

• Perform functional analysis before solution-design discussions.
• Translate business processes into structured requirements for architecture teams.
• Document business, system, interface and data requirements.
• Maintain decision, requirement and process documentation.
• Analyze dependencies between SAP, manufacturing systems, integration platforms and downstream reporting/data capabilities.
• Validate that proposed solutions address documented business requirements.
• Help prepare functional information required for architecture and technical design discussions.

BEM & Program Support

Partner with the BEM to:

• Facilitate requirements workshops and discovery sessions.
• Convert stakeholder needs into structured requirements.
• Maintain requirement and decision traceability.
• Support project intake and scope definition.
• Identify business-process impacts, dependencies and readiness requirements.
• Support stakeholder conversations with fact-based process and functional analysis.
• Provide documentation needed for governance and decision-making.
• Support cross-site process standardization.
• Ensure business requirements are sufficiently defined before moving into solution design and delivery.

Testing, Validation & Implementation

• Translate requirements into acceptance criteria and test scenarios.
• Support SIT/UAT planning and execution from the functional perspective.
• Validate that delivered functionality aligns with approved business requirements.
• Track requirement gaps, defects and process decisions through resolution.
• Support business readiness and change-impact analysis.
• Maintain evidence and documentation supporting implementation readiness.

Required Qualifications

• Strong Business Analyst experience in complex SAP and manufacturing environments.
• Broad functional knowledge of SAP and end-to-end processes, with SAP S/4HANA experience strongly preferred.
• Strong understanding of inventory management and material-flow processes.
• Demonstrated ability to understand processes that cross multiple SAP functional areas.
• Experience documenting complex end-to-end business and system processes.
• Strong requirements gathering, process mapping, gap analysis and functional analysis skills.
• Experience producing BRDs, functional requirements, workflows, traceability matrices, acceptance criteria and test scenarios.
• Experience with interfaces, APIs, integration concepts and end-to-end data flows.
• Experience supporting SIT/UAT and business validation.
• Ability to translate between business/process requirements and technical teams.
• Strong facilitation, analytical, communication and stakeholder-management skills.
• Experience working across business, operations, manufacturing and IT teams.

Preferred Qualifications

• EDI/B2B integration experience.
• Manufacturing IT experience.
• Data-platform or analytics experience.
• Experience with multi-site or global SAP deployments.
• Experience documenting inventory, manufacturing and supply-chain processes.
• Experience operating between business stakeholders, SAP functional teams, architects and developers.

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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