Enterprise Solutions Specialist II
Must be able to perform all duties of the Enterprise Solution Specialist I and:
Develop and maintain advanced reporting and data analytics solutions utilizing Power BI, Quick, Amazon Bed Rock and Agent Core.
Serve as escalation point for troubleshooting issues.
Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self paced professional development.
Perform hands on complex configuration in module.
Provide functional advice and assistance to programmers.
Participate in the exchange of ideas and information within the department.
Organize verbal and written ideas clearly and use an appropriate business style.
Ask questions; encourage input from team members.
Provide regular updates to appropriate managers.
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
Drive continuous improvement through trend reporting analysis and metrics management.
Assure that procedures and work instructions are efficient and not redundant.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
Confer with reporting manager on complex or unusual situations.
Establish new measurement systems if/where possible.
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Maintain discretion and confidentiality in all areas pertaining to the IT systems.
Understand and embrace the business and IT strategic direction.
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