Customer Quality Engineer II
Job Summary**
The Customer Quality Engineer II at Jabil, Inc. ensures customer satisfaction by driving quality initiatives, investigating issues, and implementing corrective actions across manufacturing processes and products. This role acts as a primary technical quality liaison between Jabil and its customers.
Job Responsibilities**
* Serve as the primary quality contact for assigned customers, addressing inquiries, concerns, and feedback.
* Lead and participate in customer audits and site visits, representing Jabil's quality systems and capabilities.
* Drive timely and effective resolution of customer quality issues using structured problem-solving methodologies (e.g., 8D, 5 Whys, Ishikawa).
* Collaborate with internal teams (e.g., manufacturing, engineering, supply chain) to identify root causes of defects and implement robust corrective and preventive actions (CAPA).
* Monitor and analyze quality data, including customer returns, field failures, and internal defects, to identify trends and areas for improvement.
* Develop, implement, and maintain quality plans, procedures, and documentation to meet customer-specific requirements and industry standards.
* Participate in new product introduction (NPI) activities to ensure quality requirements are incorporated from design through production.
* Conduct process audits and product inspections to verify compliance with quality standards and customer specifications.
* Prepare and present quality performance reports to both internal management and customers.
* Support continuous improvement initiatives through active participation in lean manufacturing and Six Sigma projects.
Job Qualifications**
* Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, or relevant technical field).
* 6-9 years of experience in a quality engineering role within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a related industry.
* Proven experience in customer-facing quality roles and effective communication with external stakeholders.
* Strong understanding and practical application of quality tools and methodologies (e.g., 8D, FMEA, SPC, MSA, PPAP, APQP).
* Demonstrated ability to lead root cause analysis and implement effective corrective and preventive actions.
* Proficiency in data analysis and statistical process control (SPC) software.
* Excellent written and verbal communication skills, with the ability to present complex technical information clearly.
* Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
* ASQ certifications (CQE, CSSBB) are a plus.
* Ability to travel occasionally to customer sites or other Jabil facilities.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.