Regional Quality Director

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Lead and drive Quality: Operational Performance above targets; Customer Satisfaction across the region; Establish Quality as a competitive advantage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Drive continuous improvement through the implementation of quality engineering projects, global capability program and quality mentoring within Jabil’s manufacturing operations.

· Responsibilities will be divided into 4 primary project categories : 1. Deployment of Quality tools (Ex. RCCA/8D, AGR&R, FMEAs, etc) on active manufacturing projects;

2. Customer driven quality improvement projects on the top pareto items;

3. Global Product capability program;

4. Global Best practice implementation generated by items 1 - 3 above.

· Identify and implement new product capability improvement practices and processes that are “best in class.”

· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

· Lead key customer quality improvement projects together with sector leaders.

· Train manufacturing sites on both fundamental quality tools (Root cause analysis, 3 Way 5 Why, 5 Ms, CAPA, FMEAs) and progressive tools (tools within the Lean 6 Sigma family: MSA, DOEs, hypothesis testing, mistake proofing).

· Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization.

· Mentor site quality managers.

Regional Road Map:

· Define and deploy the Quality Strategy across the region Quality Metrics.

· Deploy and use operational KPI’s, across the region, to monitor and manage the operational health of the manufacturing base.

· Ensure & expect the effective use of all the Quality tools across process design, operational management and problem resolution.

· Manage, drive, promote, expedite and report the deployment of Quality initiatives and best practices across the regional manufacturing base.

· Ensure operational quality objectives are met in the region.

· Drive Continuous Improvement mentality across all sites.

Customer Quality:

· Oversee the effective response to Customers on all major Customer issues and escalations.

· Provide reactive support to individual sites and Businesses in the event of Customer issues and escalations.

· Participate in Customer-facing discussions on all aspects of product and process quality.

Leadership and Communication:

· Mentor site quality mangers.

· Create and manage a community of quality professionals and Subject Matter Experts.

· Provide a path of escalation for all site Quality Managers and Quality teams.

· Provide leadership within the regional Quality Management community.

· Provide leadership within the regional Ops community.

· Work synergistically with other Functional leads across all division and global teams.

· May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

· Knowledge of Quality concepts (FMEA, QCP, AQP, GRR, CPK, 8D, Problem solving).

· Excellent Leadership (driver, proactive, hands on, coach) and Communication Skills.

· Track record showing continual improvement of personal skills. · Proficient and knowledgeable in all areas related to operations. · Results-driven change agent.

· Ability to communicate in all media forms and cross-culturally. · Strong analytical and leadership skills.

· Ability to influence all levels of the Jabil organization.

· Professional manager.

· Effective communicator.

· Organizationally astute, but not politically motivated.

· Practices humility and influencing at any level within organization to achieve goals.

· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

· Bachelor’s degree in Engineering, Science or analytical discipline required. Master’s degree preferred.

· Minimum 15 years of relevant experience required of which 8 years in management.

· Director level experience preferred.

· Experience in successfully leading the Quality function in a multi-cultural and multi-site environment.

· Proven experience implementing Quality Systems as ISO 9001, etc.

· Management experience in a heavily matrixed environment.

· External candidates with experience as a leader in high volume, high mix industries.

· Experience in PCBA and Box Build manufacturing processes.

· Certified 6 Sigma Black Belt preferred.

· Contract Manufacturing experience preferred.

· Or a combination of education, experience and/or training.

· Fluency in Chinese and English required: written and oral communication.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

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