Technical Business Analyst III

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry is seeking a Technical Business Analyst to join our Core Development Deposit group. In this role, you will collaborate with a team to enhance the Silverlake and CIF 20/20 core systems, maintain complete and accurate system requirements, and serve as the liaison between customers and the deposit development team throughout product development.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Monett, MO; Overland Park, KS; or Springfield, MO.

All positions, regardless of location, may require an in-person interview or onboarding requirement to verify your identity.

What you’ll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities.
• May assist the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements.
• Reviews and provides feedback on requirements, design, and scope documents.
• Contributes to the creation of user stories, end-user documentation and other sprint related documentation.
• May work with customer support team to resolve or diagnose defects.
• Creates test plans/scripts for new products or enhancements to existing products.
• Works with industry research groups to prepare for product trends.
• May assist less experienced peers.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 5 years of experience in deposit operations, ISO 20022 wire expertise, commercial banking, deposit product management, or business analysis.
• Strong knowledge of banking operations, industry regulations and standards.
• Experience working with banking software, product management activities, or business requirements within a deposit-focused environment.
• Excellent communication and presentation skills, with the ability to engage customers and collaborate effectively with technical associates.
• Good writing and grammar skills, with the ability to define system and functional requirements.
• Highly proficient in Microsoft Office applications.
• Ability to meet aggressive deadlines.
• Ability to travel up to 10% for internal meetings, conferences, user groups, and customer engagements.

What would be nice for you to have:

• Experience with Silverlake core system is strongly preferred.
• Experience with or knowledge of Core Business Services and Xperience Framework.
• Prior business analyst experience in a banking or financial technology environment, including work with business requirements documentation, technical/functional specifications, use cases, and test cases.
• Extensive experience resolving complex issues and working on diverse, complex projects that require in-depth analysis of variable factors.
• Past experience with project or product management.
• Experience with or knowledge of Agile development methodologies.
• Knowledge of writing AS400 queries and viewing database information.
• Skilled with Azure DevOps or other software tracking software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Please be aware that Jack Henry recruiters will only email you from our domain, jackhenry.com. If you receive an email from any other domain, please do not click any of those links, open attachments, or share personal information.

Requests for full corporate job descriptions may be requested through the interview process at any time.