Technical Support Representative IBM z/OS Mainframe (Mid Level - Senior Level)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

The Technical Support Representative is responsible for monitoring, troubleshooting, and supporting enterprise batch processing workloads within an IBM z/OS environment. This role ensures the stability, reliability, and performance of critical banking and payment processing applications through workload scheduling, incident management, job flow analysis, batch recovery, and production support activities. The ideal candidate will have strong analytical and problem-solving skills, hands-on mainframe experience, and the ability to support mission-critical operations in a fast-paced environment.

This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Monitor and manage IBM Workload Scheduler (IWS/TWS) job schedules, dependencies, and workload execution.
• Research, analyze, and troubleshoot batch job failures, processing issues, and performance bottlenecks.
• Develop, maintain, and modify JCL for daily, weekly, monthly, and ad hoc batch processing requirements.
• Investigate batch abends using SDSF and other diagnostic tools; perform job recovery, restart procedures, and root cause analysis.
• Monitor file transmissions and ensure successful processing and timely delivery of critical business files.
• Support high-volume banking and payment processing applications in a production environment.
• Utilize 3270 emulator tools to monitor, analyze, and support z/OS operational activities.
• Collaborate with application development, infrastructure, and business teams to support production releases, projects, and operational stability.
• Identify opportunities for process improvements and automation to enhance operational efficiency.
• Document incidents, resolutions, procedures, and technical support activities.
• May perform other job duties as assigned.

What you’ll need to have:

• 4 years of experience supporting IBM z/OS mainframe environments.
• Hands-on experience with IBM Workload Scheduler (IWS/TWS).
• Strong knowledge of Job Control Language (JCL).
• Experience using 3270 emulator tools in a production support environment.
• Knowledge of batch processing operations, monitoring, and scheduling.
• Experience performing job flow analysis, job recovery, and incident resolution.
• Strong troubleshooting and root cause analysis skills.
• Experience monitoring file transmissions and resolving processing issues.
• Working knowledge of VSAM datasets and utilities.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a production support environment with critical service-level commitments.

What would be nice for you to have:

• Experience with COBOL and DB2.
• Familiarity with IBM Developer for z/OS (IDz).
• Banking, payment processing, or financial services industry experience.
• Experience supporting SDLC processes and production release activities.
• Knowledge of IBM Utilities and related mainframe tools.
• Exposure to batch performance tuning and workload optimization.
• Experience participating in on-call production support rotations.
• Understanding of enterprise operational monitoring and incident management best practices.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.