Security Supervisor

Core Responsibilities:

 Responsible for the safety of associates and patrons by regulating and correcting situations of possible accident and injury

 Responsible for the enforcement of NY State lottery rules as well as rules and regulations of the NYS Racing & Wagering Board

 Maintain a safe work and customer environment

 Assist the manager in issuing all disciplinary actions

 Responsible for scheduling post assignments to ensure compliance with state laws and facility regulations

 Responsible for reviewing all shifts paperwork

 Responsible for enforcing security procedures

 Leads by example in the skills of Customer service and positive interaction with associates

 Demonstrates skill in dealing with customer complaints

 Patrols buildings and grounds of facility on foot and/or in security vehicle; examines doors,

windows and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas as assigned

 Oversee new hire and frontline training

 Assist in the employee review and performance appraisal process

 Role model company guest service program

 Other duties as assigned.

Qualifications/Requirements:

 High school diploma or GED required

 Must be a NYS Certified Security Guard

 One to two years’ supervisory experience preferred

 Must be able to obtain a New York State Gaming License

OTHER

 Intermediate computer skills with Windows platform, including word processing, spreadsheets,

Internet and email

 Exceptional interpersonal and leadership skills required

 Ability to work in a fast-paced environment