Network Operations Center (NOC) Technician

Network Operations Center (NOC)

Technician

Join Our Team

Hiawatha Communications is seeking an entry-level Network Operations Center (NOC) Technician to join our technical operations team. This is a great opportunityfor someone who enjoys technology, problem-solving, and helping others and wants to build a career in networking and telecommunications.

What You'll Do

• Provide first-level technical support and troubleshooting.

• Respond professionally to calls and emails from customers and internal teams.

• Monitor network systems, alarms, and network events.

• Create, update, and track trouble tickets.

• Troubleshoot issues using established procedures and tools.

• Escalate issues to senior technical staff when appropriate.

• Keep customers and internal teams informed of issue status.

• Assistwith incident and Reason for Outage (RFO) documentation.

• Maintain network, customer, and plant records.

• Assistwith network documentation, mapping, service provisioning, and special projects.

• Participate in an on-call rotation after appropriate training.

What We're Looking For

• Strong communicationand customer service skills.

• Interestin computers, networking, and technology.

• Good problem-solving skills and attention to detail.

• Dependability, professionalism, and a willingness to learn.

• Ability to work independently and as part of a team.

Qualifications

• High school diploma or equivalent required.

• An associate's or bachelor'sdegree is preferred in information technology, computer science, networking, telecommunications, electronics, or a related technical field.

• Equivalent technical training, certifications, or relevant work experience will also be considered.

• IT, networking, technical support, customer service, or telecommunications experience is helpful but not required.

• Familiarity with TCP/IP, fiber optics, or networking is a plus.

• CompTIA Network+, Cisco CCNA, or similar certification is a plus, but not required.