Warehouse Team Member (Christchurch)
At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers - our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
- Fantastic discounts across the JB Hi-Fi Group.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offerhybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
As the Warehouse Team Member, you will play a key role in contributing to the continued delivery of exceptional customer service, maximise profitability and enhance efficiency through the Warehouse Team. You will also be responsible for operational efficiency and outcomes, by ensuring policies and procedures are followed, compliance is ensured.
*Note, this position is required to work one day over the weekend*
Key responsibilities include, but are not limited to:
- Ensuring effective record and invoice management
- Managing order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries and carrying out same day delivery to customers, where designated to drive
- Contributing to the Warehouse team’s achievement of set performance management requirements (KPIs) by utilising suite of operational exception reports to identify and resolve outstanding tasks
- Continuously improving skills and product knowledge through available online platforms and active participation in other development opportunities
- Contributing to maximising opportunities to recycle waste and reduce environmental impact
Preferred Experience and Qualifications
- A strong customer focus mindset
- Strong attention to detail
- A desire to learn
- Previous retail operations experience
Competencies
- Customer Focus - Does everything through the eyes of the customer
- Action Oriented - Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm
- Drives Results - Consistently achieves results, even under tough circumstances
- Communicates Effectively - Communicates with a clear understanding of the unique needs of different audiences
- Demonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply!