Field Service Technician - Stratford, WI
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Ourvalues show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Field Service Technician at JBT MAREL CORPORATION is responsible for providing expert on-site technical support for the installation, maintenance, and repair of JBT MAREL equipment at customer locations. This role ensures optimal performance and customer satisfaction through troubleshooting, preventive maintenance, and training.
Candidates for this position need to reside near the Stratford, WI area.
On a given day, you man:
* Perform installation, commissioning, and validation of JBT MAREL equipment at customer sites.
* Conduct routine preventive maintenance, inspections, and calibrations to ensure equipment reliability and longevity.
* Diagnose and troubleshoot complex mechanical, electrical, and software issues on JBT MAREL machinery.
* Execute repairs, replace faulty components, and adjust equipment settings to restore full functionality.
* Provide technical training and guidance to customer personnel on equipment operation and basic maintenance.
* Document all service activities, including detailed reports of work performed, parts used, and time spent.
* Communicate effectively with customers, sales teams, and internal support departments to resolve issues promptly.
* Adhere to all company safety policies and procedures, as well as customer site regulations.
* Manage and maintain accurate inventory of spare parts in the service vehicle.
* Travel extensively to various customer locations, often with short notice, including overnight stays.
Job Qualifications:**
* Associate's degree in a relevant technical field (e.g., Electrical Engineering Technology, Mechanical Engineering Technology, Industrial Automation) or equivalent practical experience.
* Minimum of 3-5 years of experience in a field service role, preferably with industrial machinery or food processing equipment.
* Strong mechanical aptitude and proficiency in troubleshooting and repairing complex mechanical systems.
* Solid understanding of electrical control systems, PLCs (e.g., Siemens, Allen-Bradley), and industrial networking.
* Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.
* Excellent problem-solving skills and the ability to work independently in challenging environments.
* Strong communication and interpersonal skills, with the ability to interact professionally with customers.
* Proficiency in using diagnostic tools and test equipment.
* Valid driver's license with a clean driving record.
* Ability to lift heavy objects, climb ladders, and work in various industrial settings.
* Willingness and ability to travel extensively, including internationally, often on short notice.
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Use of Technology in Our Hiring Process
JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.
These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.
All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.
Equal Opportunity Employment: (only for US posted roles)
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.