Operations Manager

Job Summary:

The Operations Manager will oversee the daily operations of the hotel to ensure efficient service delivery, guest satisfaction, and profitability. The role involves managing all departments, maintaining service standards, and ensuring smooth day-to-day running of the facility.

Key Responsibilities:

• Oversee daily operations of all hotel departments (Front Office, Housekeeping, F&B, Maintenance)
• Ensure excellent guest experience and promptly resolve guest complaints
• Supervise, train, and evaluate operational staff
• Monitor inventory, procurement, and cost control
• Ensure compliance with health, safety, and hospitality standards
• Prepare operational reports and coordinate with management on business growth
• Drive revenue through efficient operations and upselling initiative.

Requirements:

• B.Sc/HND in Hospitality Management, Business Admin or related field
• 4-7 years proven experience as Operations Manager in a hotel/hospitality firm
• Strong leadership, communication, and problem-solving skills
• Ability to work under pressure and manage a diverse team
• Knowledge of hotel management systems is an advantage