ServiceNow SAM Developer - JCS Solutions LLC

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Job Summary

JCS Solutions is seeking a ServiceNow SAM Developer to support the modernization of IT Service Management capabilities for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). This role serves as a key contributor on the Strategic Operations Project Team responsible for transitioning AFDW ITSM BMC Helix to ServiceNow. Working closely with architects, asset managers, procurement stakeholders, and ITIL process owners, you will design, build, configure, and deploy ServiceNow Software Asset Management (SAM) capabilities that improve operational efficiency, compliance, and mission readiness. The ideal candidate brings strong ServiceNow platform development expertise, deep knowledge of IT Asset Management and IT Operations Management practices, and experience delivering enterprise-scale implementations. In this onsite role at Joint Base Andrews, you will help automate software and asset lifecycle processes, integrate critical systems, strengthen data integrity across the CMDB, and deliver actionable reporting that supports compliance and operational decision making. This opportunity offers direct mission impact while leveraging modern ServiceNow capabilities, including AI-driven innovations, to support secure, user-centric solutions across the DAF environment.

Location: Joint Base Andrews, MD

Clearance: Secret

Certification: Active DoD 8140/8570 IAT Level II certification

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

What you will do:

• Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Design end-to-end asset lifecycle automations using Flow Designer, Workflow Editor, and Scoped Applications.
• Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
• Implement logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
• Optimize ServiceNow data models, CMDB relationships, and asset table schemas.
• Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
• Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
• Prepare technical design specifications and migrate update sets and scoped applications across environments.
• Support platform upgrades, patching, automated test framework validations, and knowledge transfer activities.

What you will bring:

• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML).
• Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large-scale ServiceNow implementations and platform governance.
• Ability to obtain and maintain or currently possess a Secret clearance as required by the position.

• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer is required.

• Requires a Bachelors degree computer science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience; additional years of experience will be accepted in lieu of a degree.

How you will wow us:

• Certified Implementation Specialist (CIS) in ITSM is preferred.
• Experience integrating emerging ServiceNow AI innovations such as Now Assist and AI agents.
• Experience translating software licensing and asset management requirements into scalable platform solutions.
• Experience developing administrative runbooks, architecture documentation, and knowledge bases.
• Experience mentoring and onboarding technical team members.
• Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government.

At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care.

Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.