Human Resources Associate (HRA)

This a Full Remote job, the offer is available from: United States

Overview:

The Human Resources Associate (HRA) supports the Tax Line of Business, including seasonal and full-time professionals across TurboTax Live (TTL), QuickBooks Live (QBL), and related tax programs. This role serves as a frontline HR partner during peak tax season, ensuring timely resolution of employee inquiries, compliance support, documentation management, and operational coordination across a high-volume, remote workforce.

This role directly supports thousands of tax professionals serving enterprise clients. The HRA ensures compliance, employee experience, and operational continuity during one of the most critical revenue-generating seasons of the year. The HRA plays a critical role in maintaining employee experience, policy consistency, and risk mitigation in a fast-paced, seasonal environment.

What You Will Do:

Employee Support & Case Management

• Serve as primary point of contact for HR inquiries from tax associates, experts, and managers.
• Respond to and resolve employee relations matters, policy questions, pay inquiries, and escalations.
• Manage HR ticketing system cases, ensuring timely and accurate documentation.
• Escalate complex matters to HR Business Partner or legal as appropriate.

Seasonal Workforce Support (High Volume)

• Support onboarding and offboarding processes for seasonal tax professionals.
• Partner with Payroll to resolve pay discrepancies, differential pay, and overtime issues.
• Assist with performance documentation and corrective action coordination.
• Support attendance tracking and timekeeping compliance.

Compliance & Risk Management

• Maintain documentation for FMLA, ADA accommodations, and leave requests.
• Ensure consistent application of company policies.
• Monitor compliance with wage & hour laws across multiple states.
• Support investigations related to harassment, discrimination, or policy violations.

Performance & Manager Support

• Partner with Tax Managers and Senior Tax Managers to guide performance conversations and documentation.
• Assist in drafting performance improvement plans and final warnings.

Data & Reporting

• Track HR trends including attendance, escalations, terminations, and leave activity.
• Provide weekly summaries during peak season to HR leadership.

Who You Are:

• Bachelor’s degree in Human Resources, Business, or related field preferred.
• 1-3 years of HR experience (high-volume or seasonal workforce preferred).
• Experience supporting a remote workforce strongly preferred.
• Working knowledge of wage & hour compliance.
• Experience with HRIS and payroll systems (ADP Workforce Now preferred).
• Strong documentation and case management skills.
• Ability to manage multiple priorities during peak season.
• Demonstrate the following competencies:
  • Sound judgment and discretion.
  • Strong written communication skills.
  • Ability to operate calmly under pressure.
  • High attention to detail.
  • Ability to manage confidential information.
  • Operational mindset with risk awareness.

What We Offer:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

Posted Salary Range:

USD $70,000.00 - USD $90,000.00 /Yr.