Junior Customer Applications Engineer

A company in Ottery is looking for a Junior Customer Applications Engineer.

1. Trial & Demo Support (Backup Coverage)

• Travel onsite as backup for client trials and demonstrations when the primary engineers are unavailable or overcommitted.
• Represent the machine technically in front of clients: answer technical questions, troubleshoot live issues, and make on-the-spot fixes and adjustments.

1. Onsite Testing & Validation

• Run onsite testing and validation for existing installed clients.
• Bring findings back and run corresponding trials in-house to verify results or test proposed solutions.
• Feed findings back to design engineering to support ongoing machine development.

1. Specification & Sample Administration

• Support liner specifications and related documentation for machines.
• Manage sample-related administration tied to client trials and testing.

1. Training (Onsite & Remote)

• Assist with onsite client training.
• Support remote training via the in-house studio, including shooting and helping to produce training videos.

1. Ongoing Client Support

• Provide maintenance and support backup to clients with installed systems.
• Help train new internal team members as the function grows.

1. Growth Trajectory

• Start as backup across all regions (USA/Canada, AUS/NZ/Japan and Africa/Europe) while building experience.
• Progress toward primary ownership of Africa/Europe coverage as capability and confidence grow.

Qualifications and Experience:

• Degree in Mechanical or Mechatronic Engineering. 
• Graduates from adjacent technical fields with excellent client-facing communication skills will also be considered.
• Some relevant practical or professional experience in engineering, technical support, manufacturing or working with machinery would be advantageous.
• Demonstrated hands-on mechanical aptitude, with the ability and willingness to learn how to troubleshoot, adjust and test machinery.
• Strong problem-solving skills and the ability to think on your feet when dealing with technical challenges.
• Excellent written and verbal communication skills, with the confidence to engage professionally with clients.
• Willingness and ability to travel internationally, initially approximately six weeks per year, with travel requirements potentially increasing as the role develops.
• A valid driver's licence and passport, or the ability to obtain the required travel documentation before commencing relevant travel.
• No prior knowledge of the Python (high viscosity discharge) machine or Airmax systems is needed. Full training  will be provided in-house.

Advantageous

• Exposure to industrial or manufacturing equipment, or process engineering.
• Experience creating video or training content.
• Additional languages relevant to the Africa and Europe markets.

Key Skills

Technical & Mechanical

• Hands-on fixing and adjusting of machinery.
• Troubleshooting live issues and making on-the-spot adjustments.
• Onsite testing and validation of installed systems.
• Technical representation of the machine in front of clients.

Client Engagement

• Clear, professional communication with clients.
• Answering technical questions and reporting findings back.
• Timely response to client support queries.

Training & Content

• Assisting with onsite client training.
• Supporting remote training through the in-house studio, including shooting and helping to produce training videos.

Specifications & Administration

• Liner specifications and related machine documentation.
• Sample-related administration for client trials and testing.
• Accurate reporting of test findings.

Professional Competencies

• Growing independence and sound judgement onsite.
• Planning and organising work and international travel.
• Eagerness to learn, ask for help, and take ownership of mistakes.
• Teamwork with sales, engineering and the wider Customer Applications function.