Customer Success Associate

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Job Responsibilities:

• Provide Best in Class Support to our global portfolio
• Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
• Incentivize spend increase to existing companies (Portfolio management)
• Document processes and enhancements to the internal team

Requirements:

• 2+ years of experience in support roles
• Mandatory fluency in English and Spanish, Portuguese is a plus
• Preferable experience in Zendesk Platform /Hubspot
• Advanced communication skills (written and spoken)
• Curious about the details on how the business operates
• Self-starter, proactive and highly motivated
• Team player and very hands on
• Agile and able to pivot quickly with the changing environment