Aircraft Maintenance Analyst (AMA)

Position Summary:

We are seeking an experienced Aircraft Maintenance Analyst (AMA) who is passionate about customer support and has a strong background in real-world aircraft maintenance. In this role, the AMA will provide specialized support to subscribers of our Traxxall product, ensuring they derive maximum value and achieve their operational goals.

Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations.

This position focuses on providing exceptional customer support through proactive maintenance analysis and communication. The ideal candidate will be detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to ensuring the integrity of our customers' maintenance programs.

Duties and Responsibilities:

• Customer Support: Serve as the primary point of contact for customers, providing in-depth guidance on the use of our products in real-world maintenance and compliance scenarios.
• Product Expertise: Leverage hands-on experience in aircraft maintenance to advise customers on best practices, troubleshooting, and maximizing the value of our product suite.
• Customer Success Management: Proactively engage with customers to understand their needs, resolve issues, and help them achieve their operational goals, ensuring long-term adoption and satisfaction.
• Data Analysis: Monitor customer data to track product usage, performance, and compliance metrics, identifying opportunities for improvement and optimization.
• Collaboration with Teams: Work closely with the sales, product development, and onboarding teams to ensure seamless communication and enhance the customer experience.
• Feedback & Continuous Improvement: Gather customer feedback to identify product improvements and work with the product team to refine features and functionalities.

Desired Credentials:

• 5+ years of experience in aircraft maintenance or a related role.
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce (preferred but not required)
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
• FAA Airframe and Powerplant Certification (preferred but not required)