Product Support & Implementation Specialist

Jigsaw • Machine Learning • Custom Software Development • 3 days ago

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Salary

$60k – $70k per year

Location

Remote (United States)

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 20, 2026.

Overview

Company

Impact

Profile match

Jigsaw

Empowering business with visual intelligenceTransform complex business information into powerful visuals at unprecedented speeds. Jigsaw handles everything from corporate structures and org charts to step plans and data flows—all while maintaining a single source of truth.60x faster than legacy tools: Create diagrams in seconds, not hours. Build crystal-clear visuals that save time and money while consistently exceeding expectations.Enterprise-grade collaboration: Seamless teamwork between legal teams and clients with IT security built in. Integrate effortlessly across Microsoft Office tools.Superior support: 24/7 coverage with a 6-minute average response time across six continents. Plus our Diagram Concierge Service for complex diagram recreation.Trusted by over 200 firms including 80% of the AmLaw 100.

jigsawcreate.com • London • UTC+00:00 • Machine Learning • Custom Software Development • Est. 2004

Join Jigsaw, a fast-growing SaaS company on a mission to transform the way professional services and financial institutions work. As a Product Support & Implementation Specialist, you'll be the go-to person for resolving support queries, troubleshooting issues, running data implementations, training users, and advising the product and engineering teams. This remote, US-based role offers the opportunity to work in a creative and empowering environment.

Missions

Resolving support queries by email and live calls, troubleshooting across the whole stack.
Running data implementations, transforming and merging client data into one master data set.
Training users, walking clients through their implementations, and advising Product and Engineering teams.

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