Fixed Field Operations Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As a Fixed Operations Intern, you will gain hands-on experience supporting SET Fixed Field Operations while learning how field and office teams work together to support dealer operations. This role will provide exposure to dealer engagement, field analytics, and key business areas while offering opportunities to build your business acumen, communication skills, and understanding of Fixed Operations in a collaborative team environment.

Responsibilities:

• Support Fixed Operations Managers with day-to-day activities, special projects, reporting, and program execution.
• Travel alongside the field team to gain exposure to the Fixed Operations Manager role, observe dealer engagement firsthand, and develop an understanding of key business areas including e-commerce, wholesale, and field analytics.
• Learn to use PSIQ, SET’s central data and analytics platform, to evaluate performance and support field decision-making.
• Partner with office and field teams to coordinate priorities and support overall team effectiveness.
• Contribute to dealer-focused initiatives that strengthen communication and enhance dealer support.

Qualifications:

• This is a full-time position with flexible working arrangements depending on the business need.
• Must be able to work onsite, Monday - Friday, for the duration of the Summer Internship Program.
• The ideal candidate will be actively enrolled in a Bachelor’s, Master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Relevant completed coursework may include Business Operations, Supply Chain Management, Business Analytics, Information Systems, Marketing, Communications, or related fields.
• Proficiency in Microsoft Word, PowerPoint, and Excel; familiarity with Microsoft Power Platform tools is a plus.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and strong attention to detail.
• Curious, creative, and collaborative, with a willingness to contribute as part of a team.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively across teams and with internal and external partners.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law - whether actual or perceived - including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.