Complaints Assistant - Risk & Compliance
We are looking for an analytical and organised communicator to join our central Risk & Compliance team as a Complaints Assistant.
You'll play an important role in supporting the firm’s approach to client complaints, helping to ensure matters are dealt with fairly, professionally and in line with the firm’s complaints policy and regulatory expectations.
Working closely with the Risk & Compliance department, legal departments and other central teams, the Complaints Assistant investigates complaints, prepares clear, objective responses, and analyses complaint data, identifying practical learning points to support high standards of client service and risk management. Attention to detail plus strong communication and organisational skills are essential, as this role also involves maintaining accurate records and regular reporting.