Software Quality Assurance Manager

Location: Amman

Employment Type: Full-time

About Jo Academy

Jo Academy is a pioneering EdTech Company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners.

Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.

Jo Academy is a member of ULA Group, alongside ULA KSA, and contributes to a broader vision of integrating emerging technologies, such as AI-powered adaptive learning, AR/VR, and virtual schools, into the education ecosystem in the region and beyond.

Our Purpose

Jo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through tech-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community.

Our Values

At Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech field, we are committed to delivering meaningful products and services that truly make a difference.

Job Purpose :

The Software Quality Assurance (QA) Manager is responsible for overseeing and ensuring that the organization’s products, services, and processes consistently meet defined quality standards, customer expectations, and regulatory requirements. This role involves developing and implementing quality policies, managing QA projects, leading and mentoring QA teams, and driving continuous improvement initiatives to minimize defects and enhance overall quality performance.

Key Responsibilities :

• Develop, establish, maintain, and implement QA policies, procedures and processes aligned with organizational goals and industry standards.
• Manage and oversee all QA activities and operations, including test strategy development, test case design, execution, defect tracking, and reporting.
• Lead, supervise, mentor, and support QA team members to ensure high performance and continuous professional growth.
• Monitor adherence to applicable regulations, standards (e.g., ISO, GDPR), and internal quality policies.
• Work closely with product development, engineering, customer service, and operations teams to embed quality throughout the development lifecycle.
• Plan and manage QA budgets, tools, and staffing to support current and future QA needs.
• Contribute to organizational planning by aligning QA goals with broader business objectives and participating in leadership decision-making.
• Handel and resolve escalated quality issues, non-conformities, and customer complaints, ensuring timely and effective corrective actions.
• Generate regular QA performance reports to communicate testing progress, defect metrics, and quality trends to senior leadership and stakeholders.
• Report on compliance and audit readiness by documenting adherence to regulatory standards (e.g., ISO, GDPR) and internal QA policies.
• Provide incident and resolution reports for escalated quality issues or customer complaints, detailing investigation outcomes and corrective actions taken
• ensure transparency, timely response, and alignment with organizational security standards.
• Recommend opportunities for automation or workflow enhancements to streamline operations and reduce manual tasks.
• Ensure compliance with institutional policies, academic standards, and regulatory guidelines.
• Provide regular 1:1 coaching to team members to support their professional development, address individual challenges, and align their work with team objectives. Foster a culture of continuous improvement through constructive feedback, personalized guidance, and a clear goal setting.
• Identify skills gabs, training needs and coordinate professional development opportunities tailored to each team member’s role to enhance their capabilities and support career growth.
• Proactively identify, address, and resolve challenges related to performance, KPIs, collaboration, or workload distribution to enhance overall team effectiveness.
• Stay updated with trends, innovations, and best practices in relevant subject areas to guide team members accordingly.
• Perform any additional relevant tasks assigned by the direct manager.

Technical Competencies

• Experience in Microsoft suite Office.
• Experience in Collaboration & Communication tools such as Slack, Microsoft Teams, Zoom
• Expertise in designing, building, and maintaining test automation frameworks using tools like Selenium, Cypress, Playwright, or Appium to improve test efficiency and coverage.
• Proficiency with Performance and Load Testing tools such as JMeter and LoadRunner for conducting performance, load, and stress testing to ensure system scalability and reliability.
• Solid understanding of security testing principles, vulnerabilities (e.g., OWASP Top 10), and familiarity with related tools and practices to validate application security.
• Hands-on experience with API testing using Postman, SoapUI, or equivalent tools for automated and manual testing of REST and SOAP APIs.
• Strong command of test management platforms like TestRail, Azure DevOps, or HP ALM, and defect tracking systems such as Jira for test planning, execution, and issue tracking.
• Knowledge of integrating QA activities into CI/CD pipelines using platforms like Jenkins, GitLab CI, Azure DevOps, or CircleCI to enable automated builds, tests, and deployments.
• Proficiency in at least one programming/scripting language-such as Python, Java, JavaScript, or C#-to develop automated test scripts and utilities.
• Ability to write and execute SQL queries for database validation, integrity checks, and backend testing across relational databases.
• Understanding of cloud platforms like AWS, Azure, or Google Cloud Platform (GCP) for testing applications deployed in cloud environments.
• Experience using Git (or alternatives like SVN) for version control, code collaboration, and integration with test automation systems.
• Comprehensive experience in various aspects of Quality Assurance, including test planning, execution, and strategy.
• Experience in developing, implementing, and optimizing QA processes, methodologies (e.g., Agile, Scrum), and best practices
• Strong background in test automation frameworks, tools, and strategies.
• Experience in identifying, assessing, and mitigating quality risks.
• Experience in managing QA budgets and resource allocation.

Required Qualifications & Skills :

• Bachelor’s degree in Software Engineering, computer Engineering, Computer Science, or a related field.
• Master’s degree in Software Engineering, computer Engineering, Computer Science, or a related field is a plus.

• 8+ years of experience in a related field.

• ISTQB Advanced Level - Test Manager is plus
• Project Management Professional (PMP) is plus

Recruitment Statement

Only qualified and shortlisted candidates will be contacted. Jo Academy is committed to equal opportunity, diversity, and inclusion. We welcome applications from candidates of all backgrounds and experiences.