Aftermarket Controller

This role supports the Product Support team and technicians by ensuring best management practices are followed.

Key responsibilities include:

• Meeting performance criteria
• Achieving service delivery objectives.
• Following procedures and promoting a customer-focused service.
• Implementing and maintaining actions aligned with the company's strategic vision.
• Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
• Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
• Following up on all WIP jobs in progress, daily
• Follow up daily on all work-in-progress (WIP) jobs.
• Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
• Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.
• Coordinate with internal customers, as well as the New and Used Sales and Rental departments.
• Compile a monthly sustainability report.
• Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness.
• Submitting of tax invoices and job cards to customers for chargeable & maintenance work
• Preparing quotations, submitting, following up with the customers, and submitting to Product Support follow up on order numbers.

Must have requirements:

• Grade 12 / Matric and 3 years of relevant experience.
• A National Diploma in Business Management is an advantage.
• Advanced / expert computer literacy in MS Outlook, Word, and Excel.
• Minimum of 3 years of working experience working closely with technicians within an automotive industry or material handling or logistics industry or similar.
• Maintaining and updating information in the database.
• Excellent communication skills.