Branch Manager

Duties:

• Oversee daily branch operations to ensure efficient, cost-effective service delivery and high levels of customer satisfaction.
• Develop and implement branch strategies, objectives and operational plans aligned with the broader business strategy.
• Monitor market trends, competitor activity and industry developments to identify opportunities for growth and continuous improvement.
• Lead, develop, coach and retain a high-performing team while managing employee engagement, performance, productivity and accountability.
• Manage branch resources, staffing structures and operational expenses to maximise efficiency and minimise wastage.
• Drive branch profitability through effective budget management, cost control, yield management and the achievement of gross profit targets.
• Prepare and manage annual budgets and forecasts, monitor monthly financial performance and implement strategies to address budget variances.
• Build and maintain strong relationships with existing clients and key suppliers while driving customer retention, business growth and the conversion of uncontrolled business.
• Support business development initiatives by promoting the company's services and network to existing and prospective clients.
• Oversee the implementation of new accounts, service delivery standards, standard operating procedures and quality control processes.
• Manage escalated client queries and service issues to maintain service levels and strengthen customer relationships.
• Provide technical guidance on freight forwarding, customs-related legislation and industry developments, advising clients on the implications for their businesses.
• Manage rate increases and monitor gross profit per client to ensure sustainable commercial performance.
• Monitor branch performance through key performance indicators, balanced scorecards and regular productivity reporting.
• Prepare monthly management reports covering branch profitability, budget performance, income statements, yield, productivity and business at risk.
• Ensure compliance with company policies, procedures, quality management systems and applicable ISO standards.
• Manage service provider performance, identify operational irregularities and implement corrective actions and continuous improvement initiatives.

Requirements:

• Minimum 10 years' experience within the freight forwarding industry, including at least 3 years in a middle management capacity.
• Matric.
• FIATA Diploma or a three-year freight forwarding-related qualification at NQF Level 7 or equivalent (Highly advantageous).